Opening for Client Servicing Manager/Location-Vashi/Salary-18lpa/Need 7+yrs of exp of CSM from Digital Agency/WFO

Hi Folks,We have below opening with the leading Digital Agency.Designation- Client Servicing ManagerLocation- Vashi/WFOSalary- Upto 18lpaNeed minimum of 7 years' experience, preferably in a digital marketing agencyThe Client Servicing Manager plays a pivotal role in maintaining client satisfaction andloyalty by ensuring exceptional service and creating value for clients within a digital agency.This individual will act as the primary point of contact for clients and coordinate with variousagency departments to deliver digital solutions that meet client objectives.Key Responsibilities:1.Client Relationship Management: Build and maintain strong, long-lasting client relationships. Act as the main point of contact and manage client expectations.2.Strategic Planning: Understand client business goals and objectives to develop digital strategies in collaboration with the agency's creative and technical teams.3.Project Management: Coordinate internal resources and third parties/vendors for the flawless execution of projects, ensuring that all client projects are delivered on-time, within scope, and budget.4.Communication: Serve as the lead point of contact for all client account management matters, ensuring timely and successful delivery of solutions according to client needs and objectives.5.Internal Liaising: Working with the heads of internal department, to manage teams in delivering on time results/output in order to retain and grow all customer accounts, taking responsibility for the quality of work carried out by all team members.6.Feedback and Reporting: Collect client feedback, monitor campaign performance, and generate performance reports to share with clients and internal stakeholders.7.Problem Solving: Identify client issues and concerns, proactively address them, and work collaboratively with the agency team to find effective solutions.8.Business Development: Assist in identifying growth opportunities with existing clients and potentially participate in new business pitches.9.Billings: To manage account billings, spends tracking and collectionsRequired Skills & Qualifications:Bachelor's degree in Business, Marketing, Communications, or related field.Proven experience as a Client Servicing Manager or similar role, ideally in a digital agency setting.Strong understanding of digital marketing strategies and digital production processes.Excellent verbal and written communication skills.Excellent presentation, communication and negotiation skills, with experience liaising with clients at senior level.Ability to manage multiple projects simultaneously while maintaining strict attention to detail.Strong problem-solving skills and the ability to think strategically.Excellent organizational and time management skills with strong attention to detail.Preferred Skills:Experience with CRM software and MS Office (particularly MS Excel).Familiarity with digital analytics tools (e.g., Google Analytics).Hands on knowledge of all Digital channels: Web, Social Media, PPC, SEO, etc.Dynamic and fast-paced agency environment.Opportunity for career advancement and skills development.Collaborative team-oriented culture with a focus on innovation and creativity.Willing to travel for client meetings.Interested candidates interested candidates kindly share your updated resume on neha.a@shunyatattva.co.in or 7208069100RegardsNeha AroraTeam Leader- Recruitment7208069100Shunya Tattva Management Consultant PRB