WalkIn Interview - Team Leader - Credit Card Operations
تفاصيل الوظيفة
***WALKIN DRIVE tomorrow AT IGT SOLUTIONS, GURUGRAM******MEET HR Sameer FOR INTERVIEW**Credit Card Experience Mandatory : Graduation mandatory : Gurugram (work from office) : 24*7 rotational shifts 6 Days WorkingManage team of 15 20 Team MembersManaging Team Performance Productivity // Quality // Shrinkage // AttritionCoaching new team membersReview processes and come up with recommendation which can help to improve overall performance / CSATIdentify TNI and bridge process gapsWeekly monitoring and coaching to team membersFloor support and handling escalationsManage and achieve IC targetsMaintain AHT levels as per the given targets for different tenure bucketBasic knowledge of computers and MS excelwe need International Process handling expExperience in handling a team and ability to manage team members and subordinates - PreferredStrong supervisory skillsExcellent written and verbal communication skills in EnglishOrganized and MethodicalFlexible for 24*7 environment**Credit Card experienced candidates mandate**Interview Time: 10 am- 3 pm PRB
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