Fraud Agent

Description Purpose of the role Assist in reducing the business' exposure to fraud. Key Performance Areas Investigations/reducing risk Review orders to identify potential risk to the business Make contact with the customer and ensure that the correct person receives their order Investigate disputed transactions according to timelines. The ability to review KYC documents to identify whether they are inline with Government regulatory standards. Use Fraud tools effectively to identify if the transactions relate to a Syndicate (GBG, Iovation) Efficiency and productivity Delivering high standard of work within agreed SLA's Effectively manage fraud database Self - Managed and able to deliver on agreed SLA's The ability to work under pressure and adapt to change. Relationship management Managing client and stakeholder relationships with supervision Actively seek to expand current external fraud partners Customer service Providing current and prospective customers with excellent service Adhering to agreed SLA's Provide support to business when required Requirements Qualifications & Accreditations Grade 12 / Matric or equivalent Experience & Skills 1-2 Years' experience within the fraud environment I2/Ibase user experience MS Office (Excel,Word, Outlook) Computer literate Multilingual  Attribute & Behaviours Energetic with a positive attitude High stress tolerance Ability to work independently as well as well as within a team Excellent telephonic manner Good analytical ability and attention to detail Good decision making skills Planning and organising Accountability Business awareness Information monitoring Resilient and change orientated