الصفحة الرئيسية المملكة العربية السعودية Customer Services Representative
الصفحة الرئيسية المملكة العربية السعودية Customer Services Representative
Customer Services Representative
تفاصيل الوظيفة
Job DescriptionResponds to inquiries from policy holders, clients, brokers and/or others.Performs research to respond to inquiries and interprets policy provisions to determine most effective response.Excellent interpersonal skills, ability to understand and interpret policy provisions.Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.May seek assistance with complex customer services issues.Qualifications• Must have a Bachelor's degree or equivalent• Excellent English and Arabic communication skills• Exceptional organizational and time-management focus• 1+ years of customer service experience analyzing and solving customer problems required, call center experience• Ability to perform in a high volume, fast paced call center environment• Proven ability to work independently as well as a productive member of a team• Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer• Knowledge of Medical Terminology a PLUS Conditions/Requirements:- Work in 24 x 7 rotation shifts.- 5 days a week.- In split shifts (some hours in the morning and remaining hours in the afternoon or evening)- During public holidaysThis role is currently open for Saudi National candidates only. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
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الشركة المعلنة عن الوظيفة
Confidential
-
49 درهم
955 درهممدة الدورة التدريبية: Upto 3 Hours -
Customer Service Level 2 Adams Academy107 درهم
1,065 درهممدة الدورة التدريبية: Upto 33 Hours
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