Discovery Jobs for Matriculants - Pre Auth Service Consultant

Job Description:

To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.

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Job Responsibilities:

Achieving and exceeding key performance metrics relating to service delivery

Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced

Dealing with multiple interactions

Confirming benefits according to set protocols and funding rules

Servicing key stakeholders in a customer centric way to ensure that we live by our service principles

Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved

Keeping abreast of continuous process, product updates and digital tools

Accurately obtaining and capturing information to confirm correct funding

Consistently utilizing all servicing tools available

Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood

Job Requirements:

Customer Centric

Time Management

Knowledge of Anatomy and Physiology

At least 6 months working experience in a customer services or clinical environment

South African accredited Clinical Qualification

Matric

Job Details:

Company:Discovery Limited

Vacancy Type:Full Time

Job Location:Durban

Application Deadline: N/A

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