Bakery Manager

Our client, a prominent retail group headquartered in the Western Cape. Since their establishment in 2012, they have provided exceptional services in the realm of Fast-Moving Consumer Goods (FMCG). Operating in the emerging markets, they consider their customers as part of their extended family. Their commitment is grounded in the principle of delivering on their promises - "we believe in doing exactly what we say we're going to do". Join them in their journey to create meaningful experiences for both their team members and valued customers. Our client is recruiting for an experienced Bakery Manager to join their team in Khayelitsha and Eerste River stores.Job PurposeTo create and maintain a fully functioning, profitable Bakery Department and promote excellent customer service and communication responsible for the full management of bakery department and staff.Top quality products to be produced in a hygienic environment - NOT NEGOTIABLEResponsibilities:

Meet customer needs with a smiling face and remember that the customer always comes first.

Always make our customers know that they are important.

Manage all customer questions and concerns.

Ensure that Bakery staff adheres to all customer service requirements.

Use customer suggestions and complaints to guarantee that the needs of the customers are being met.

Increase customers and bulk customers numbers for the department

Planning the daily/ monthly operations of the Bakery Department.

Receiving stock and ensure cutting, packing, and merchandising is up to the company's standards and Policies and Procedures

Participate in the sales and marketing of the Bakery Department.

Plan, organize and participate in promotional activities.

Responsible for the general departmental costing.

Keep wastage and shrinkage to a minimum

Scheduling of the staff ensuring adherence to scheduling procedure.

Induction and training of new staff members to the expected level.

Ensure compliance of the staff daily duties planned.

Address performance and personnel issues in a timely manner.

Take responsibility to meet the performance targets as set by Senior Store Management

Adhere to company Rules and Regulations and Policies and Procedures and ensuring staff compliance there to

Always ensure departmental cleanliness and hygiene.

Ensure that staff comply with the hygiene standards prescribed by the company

Ensure all security measures and procedures are always adhered to

Skills required:

Customer service orientated and a willingness to deal with people every day

Ability to create teamwork environment

Ability to identify and solve problems

Take initiative

Communication skills to train staff members and communicate problem areas

Accurate with figures

Interpersonal skills

Attention to detail - Accurate

Commitment to delivery and quality

Good people management skills

Be able to delegate effectively

Be able to operate independently and as part of a team

Good administration skill

Qualification:

Grade 12 (Matric)

Approx. 3 years' Baker/ Confectioner experience

5 Years' store (retail) experience

Salary:Market relatedWorking Hours:Monday to Sunday - ShiftsShould you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202460 subject heading or email body.Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its' appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za.

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