Business Manager

Purpose of the Job:The role is responsible to lead a salesteam of Account Managers for a group of accounts in the Mid-Market / Corporate segment within a particular region. This team will handle sales for all data, voice and other products offered by Airtel. The role is essentially involved in setting, allocating and ensuring meeting of the sales targets for the region.Act as a bridge between the organization and the client to nurture / develop a relationship for mutual benefit and increase market share. Additionally, handle effectively Order Booking, Account Management, Customer Retention, Project Feasibility Customer Satisfaction, Key customer engagements, Inter-functional and Intra functional Interaction Process Flow and SLA adherence Information.Deliverables (Maximum 5-6 key responsibilities)Increase Revenue from Data, Mobile & Fixed line Businessa. Develop new leads from identified accounts, coordinate kick off meetings, review customer requirements, identify Airtel Business capabilities for designing resolutions, ensuring preparation of RFS and project take-off.b. Ensure Account Coverage and Account Management with select industry clients and improve the revenues from accounts and manage the overall profitability for an account.c. Develop Account based strategy i.e. understanding the existing telecom solutions and proposing solutions to maximize share of businessd. Understand the business, market needs and the competitive environment of the clientEnhance customer experience and delighta. Define customer impacting KPIs, review and monitor processes andcontinuously improve customer support processes and manage the customer retention through churn control and effective rate controlb. Ensure adherence to SLA, project delivery and collections and have a keen eye towards customer satisfaction.c. Build the relationship with the customer by helping the customer get the best customized solution s/he can get.Account Penetration & Account Planninga. Ensure account planning for the accounts both in terms of the breadth & width of the account.b. Help move the account over the continuum and get certification from the customer.Team Developmenta. Groom a strong, empowered team, which drives business with self-initiative and provides bench strength to the organizationMajor Challenges : Appreciate the current challenges and concerns of the key customers, as well as future trends that may be impactful to their business Needs to demonstrate knowledge and competency in relevant domains in order to manage different stakeholders unto a common goal and direction. Networking and selling skills are essential to develop strong circle of influence across the companies. Internally, needs to guide/align direct and indirect organizations to deliver the desired outcomes based on agreed team strategy. Thoroughly understand the business of the organization in order to develop a true business relationship with the customer and cater to his/her needs accordinglyDemonstrate (Key competencies)a. Building Teams: guide and motivate the team in order to achieve synergyb. Customer Service Orientationc. New Age Consultative Sellingd. Understanding of technologye. Executive Presencef. Commercial Acumeng. Key Account Planning & Managementh. Time Management and delegationi. Cross-functional collaborationEducational LevelMust have:MBA or equivalentPreferred:B.E./ B. Tech. + MBAWorking ExperienceMust have:6-8 years' experience in B2B Sales Experience in Telecom/ Technology domain, team leadership experience of atleast 2 years PRB