Chief Executive Officer

Chief Operating Officer required to continue to build and grow Canada's largest Bubble Tea Concept. About the job   This industry is quickly becoming one of Canada's favorite treats - our client is the brand that started it all with over 3500 locations worldwide in over 58 countries. As the largest bubble tea brand in Canada with over 100 locations, They have won millions of fans, many of whom now make their choice a part of their daily lives. With innovative products that are customized and made fresh to order, the company has a unique taste that is all our own - and something our guests crave again and again.  Job Description:  The Group is seeking a dynamic and experienced Chief Operating Officer (COO) to lead the management team in running the day-to-day operations of the company. The COO will play a critical role in driving operational excellence, enhancing customer experience, and achieving strategic objectives.    Key Responsibilities:  Leadership and Management:Provide strategic leadership and direction to the management team and franchise network.Foster a culture of collaboration, accountability, and continuous improvement throughout the organization.Collaborate with department heads to set clear goals and objectives for each department and ensure alignment with the company's overall vision and strategy.Provide and present relevant high-level reporting to the leadership team.Operations Management:Oversee all aspects of operations, including franchise partner support, corporate store management, training, and operations excellence.Develop and implement efficient operational processes and procedures to optimize productivity and minimize costs.Monitor key performance indicators (KPIs) and performance metrics to track progress and identify areas for improvement.Work closely with franchise partners to ensure adherence to brand standards, operational guidelines, and quality control measures.Provide ongoing support, training, and guidance to franchise partners to help them achieve business success and profitability.Oversee all franchise development activities including real estate, construction, and franchising.Ensure the network grows into high quality and profitable sites, continuously improving site selection processes.Ensure efficient and timely completion of construction projects, with an eye towards continuous improvement in construction efficiency and guest experience.Maximize potential franchise growth opportunities and participate in the selection and onboarding process.Customer Hospitality Experience:Champion a customer-centric approach and drive initiatives to enhance the overall individual customer experience.Monitor customer feedback and satisfaction levels and take proactive measures to address any issues or concerns.Identify trends and market insights to inform product development and innovation efforts.Define, create, and execute impactful training programs.Collaborate with the finance team to develop annual budgets, forecasts, and financial plans.Monitor financial performance against targets and implement corrective actions as needed.Identify opportunities for revenue growth and cost optimization to drive profitability.Marketing:Provide strategic leadership and direction to all marketing activities, including national, regional, and local consumer - and franchisee-focused marketing. About the job   This industry is quickly becoming one of Canada's favorite treats - our client is the brand that started it all with over 3500 locations worldwide in over 58 countries. As the largest bubble tea brand in Canada with over 100 locations, They have won millions of fans, many of whom now make their choice a part of their daily lives. With innovative products that are customized and made fresh to order, the company has a unique taste that is all our own - and something our guests crave again and again.  Job Description:  The Group is seeking a dynamic and experienced Chief Operating Officer (COO) to lead the management team in running the day-to-day operations of the company. The COO will play a critical role in driving operational excellence, enhancing customer experience, and achieving strategic objectives.    Key Responsibilities:   Leadership and Management: Provide strategic leadership and direction to the management team and franchise network.Foster a culture of collaboration, accountability, and continuous improvement throughout the organization.Collaborate with department heads to set clear goals and objectives for each department and ensure alignment with the company's overall vision and strategy.Provide and present relevant high-level reporting to the leadership team.  Operations Management: Oversee all aspects of operations, including franchise partner support, corporate store management, training, and operations excellence.Develop and implement efficient operational processes and procedures to optimize productivity and minimize costs.Monitor key performance indicators (KPIs) and performance metrics to track progress and identify areas for improvement.Work closely with franchise partners to ensure adherence to brand standards, operational guidelines, and quality control measures.Provide ongoing support, training, and guidance to franchise partners to help them achieve business success and profitability.  Franchise Development Oversee all franchise development activities including real estate, construction, and franchising.Ensure the network grows into high quality and profitable sites, continuously improving site selection processes.Ensure efficient and timely completion of construction projects, with an eye towards continuous improvement in construction efficiency and guest experience.Maximize potential franchise growth opportunities and participate in the selection and onboarding process.  Customer Hospitality Experience: Champion a customer-centric approach and drive initiatives to enhance the overall individual customer experience.Monitor customer feedback and satisfaction levels and take proactive measures to address any issues or concerns.Identify trends and market insights to inform product development and innovation efforts.Define, create, and execute impactful training programs.  Financial Management: Collaborate with the finance team to develop annual budgets, forecasts, and financial plans.Monitor financial performance against targets and implement corrective actions as needed.Identify opportunities for revenue growth and cost optimization to drive profitability.  Marketing: Provide strategic leadership and direction to all marketing activities, including national, regional, and local consumer - and franchisee-focused marketing.   Qualifications: Bachelor's degree in business administration, Management, or a related field.Proven track record of leadership and management experience in the food and beverage industry, specifically in Quick Service Restaurants (QSR), with a focus on leading a brand team.Strong operational acumen with a deep understanding of supply chain management, logistics, and inventory control.Excellent communication, negotiation, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and drive results under pressure.Strategic thinker with a focus on innovation and continuous improvement.    Joining us as a Chief Operating Officer presents a unique opportunity to lead a dynamic team and contribute to the continued success and growth of one of Canada's leading bubble tea brands. If you are passionate about operations excellence, have a strong background in QSR leadership, and thrive in a collaborative environment, we invite you to apply and be part of our journey. Are you a Leader in the Hospitality, Restaurant & Food Service Industry? Check out all our current career opportunities below or contact us now to discuss your next career move.With over 80 locations operational and more in development, it's clear that this group is growing. The success of this Restaurant Group is a result of the collective efforts ...The Chef/CDC is responsible for creating passion and enthusiasm for the company vision "To be the most loved and best run restaurant in North America". They ...As a Restaurant Manager, you will be responsible for leading restaurant operations with a focus on Beverage and Hospitality, Service or Culinary. You will also hire, train and insp...Chef De Cuisine Our client is looking for a passionate Chef De Cuisine who is truly passionate about Cuisine in every aspect. Creativity is a MUST for this role. Our menu is...Fast Track Chef The Chef/CDC is responsible for creating passion and enthusiasm for the company vision "To be the most loved and best run restaurant in North Amer...Located in various cities and across Canada and the U.S. and reporting to the Regional Director, we require a GM OR an Assistant General Manager with the highest standards for oper...Located in various cities and across Canada and the U.S. and reporting to the General Manager, we require a Assistant General Manager/General Manager ready Manager with the highest...Located in various cities and across Canada and the U.S. and reporting to the Regional Director, we require a Assistant General Manager and General Manager ready leader with the hi...Fast Track Chef The Chef/CDC is responsible for creating passion and enthusiasm for the company vision "To be the most loved and best run restaurant in Nort...Overview: We are seeking a Assistant General Manager (AGM) to contribute to the success and growth of our restaurants located in Dallas - U.S. Reporting to the General Manager; the...Blue Shock Executive Search, established in 2003, excels in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders...Assistant Restaurant Manager - Richmond HillBrief Description:About Us: Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across restaurant, hospitality, and food...Senior Sous Chef - Premium Casual Dining - Richmond HillBrief Description:About Us: Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across restaurant, hospitality, and food...Executive Chef - St John's - RelocatableLocation: Newfoundland and LabradorBrief Description:Blue Shock Executive Search, established in 2003, excels in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders...Blue Shock Executive Search, established in 2003, excels in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders...JOB SUMMARY The Exec Chef in training is responsible for the overall smooth operation of the kitchen and the delivery of outstanding food quality and service excellence thro...Our client requires a General Manager with the highest standards for operations, our guests, the development of teams and financial achievement. The overall purpose of the position...Our client requires a General Manager with the highest standards for operations, our guests, the development of teams and financial achievement. The overall purpose of the position...About the job This industry is quickly becoming one of Canada's favorite treats - our client is the brand that started it all with over 3500 locations worldwide i...We are excited to begin our expansion plans to become the favorite bakery in communities across the Northeastern United States. Right now, we are looking for Retail Bakery General ...With over 80 locations operational and more in development, it's clear that this group is growing. The success of this Restaurant Group is a result of the collective efforts ...With over 80 locations operational and more in development, it's clear that this group is growing. The success of this Restaurant Group is a result of the collective efforts ...The Chef/CDC is responsible for creating passion and enthusiasm for the company vision "To be the most loved and best run restaurant in North America". They ...As a Restaurant Manager, you will be responsible for leading restaurant operations with a focus on Beverage and Hospitality, Service or Culinary. You will also hire, train and insp...Chef De Cuisine Our client is looking for a passionate Chef De Cuisine who is truly passionate about Cuisine in every aspect. Creativity is a MUST for this role. Our menu is...Fast Track Chef The Chef/CDC is responsible for creating passion and enthusiasm for the company vision "To be the most loved and best run restaurant in North Amer...Located in various cities and across Canada and the U.S. and reporting to the Regional Director, we require a GM OR an Assistant General Manager with the highest standards for oper...Located in various cities and across Canada and the U.S. and reporting to the General Manager, we require a Assistant General Manager/General Manager ready Manager with the highest...Located in various cities and across Canada and the U.S. and reporting to the Regional Director, we require a Assistant General Manager and General Manager ready leader with the hi...

#J-18808-Ljbffr