Vice President - Aftersales (Heavy Equipment)

XCMG Canada is a premier manufacturer of top-notch construction equipment! As a proud part of the XCMG Group, the 3rd largest construction machinery manufacturer globally, we are dedicated to serving the Canadian economy with excellence.The roleReporting to the CEO, the Vice President, After-sales will have the overall responsibility for after-sales operations of the company. He/she will also be responsible for management of the department staff as well as maintaining a work culture that aligns with the Company's core values and ensuring that quality, safety, and the highest customer satisfaction standards are met.Job Description· The Vice President, After-sales will be responsible for parts and service functions, including planning, parts supply chain, process improvement, service retention, customer experience, product quality and support, technical training, warranty, and customer relations.· Oversee customer service operations, technical services operations and related functions.· In liaison with dealers, he/she will lead the improvement and execution of maintenance and repair programs with a view to minimization of equipment downtime.· Establishes and maintains excellent relationships with customers to ensure repeat orders and referral business opportunities.· Maximizes efficiency and profitability for the service department within Canada , in line with the current offerings and the projected business growth.· Implements and oversees the development of a centralized maintenance schedule and tracking system.· Ensures all warranty and repair work carried out adheres to company standards.· Develops and monitors KPIs for maintenance, and operations teams. Use data analytics to monitor performance, identify areas of improvement, and implement best practices in equipment management.· Develops and continuously evaluates the budget for maintenance, repair, costs, and acquisition of customers.· Establishes effective communication channels and collaborations mechanisms with internal departments and external stakeholders to address various issues and ensure responsive service delivery.· Leads and develops the competence of the Aftersales/operations teams to align with the company's long-term strategy and develops solutions to challenges with regard to cost, quality and performance.Qualifications· Degree in Mechanical Engineering or a related discipline or equivalent combination of skills and experience.· Extensive experience in managing heavy equipment sales and , aftersales customer support, maintenance, repair, and operational strategies, in a senior leadership position.· Proven ability to develop and implement effective maintenance programs and strategies that reduce downtime and extend equipment life.· Excellent problem solving, analytical, and decision-making capabilities, with a focus on operational excellence and efficiency.· Hands on experience implementing continuous improvement processes.· Knowledge of manufacturing performance indicators such as productivity, utilization, and efficiency· Strong understanding of financial principles relating to sales and service.· Proven leadership and team management skills, with a track record in building and leading high-performing teams.· Willingness and ability to travel both nationally and internationally.Note: Knowledge of Mandarin will be a definite advantage for this position.Job Type: Full-time, PermanentPay: $150,000.00-$170,000.00 per year

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