Customer Service Manager

Job Type: Full-Time, Permanent Start Date: As soon as possible Language: English Minimum Education: High School Positions Available: 1 NOC Group: Customer Service Manager NOC Job Title: Customer Service Manager Job Location(s) 33406 South Fraser way Abbotsford, British Columbia V2S 2B5 Job Duties: Formulate and implement purchase and merchandise policies and setting prices. Maintain records of inventory levels and financial transactions. Plan, Direct and manage the operations of customer service department and check progress. Manage selection, training, and supervision of customer service staff. Study market trends, ongoing demand and supply and determine effect of existing competitors and new entrants into market. Prepare bills for merchandise to be sold and apply credit limits and policies. Plan budgets and authorize payments for expenses. Resolve customer and staff complaints in timely manner. Maintaining lasting relationships with customers. Determine staff requirements and fulfill any labour shortage. Education & Experience Requirement: Completion of secondary school is required. Post-Secondary Training and/or one year of work experience in the field. How to Apply: email Call Centre / CustomerService