Student Journey Officer (JB4331)

Student Journey Officer (JB4331)Overport, Durban, Kwa Zulu NatalMarket RelatedThe Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both administrative and functional support to the campus to ensure quality programme delivery at campus and a quality student administrative service and experience resulting in student retention. The Student Journey Officer is the go-to person for all students and their associated queries for resolutions within 24 hours.Educational requirements:Minimum requirement of Grade 12 however a post school qualification more advantageousMinimum 3 years proven experience in academic and programme administrationTechnical knowledge of integrated quality assurance administration in order to comply with accreditation criteriaKnowledge of which programmes are regulated by which regulatory body - DHET, CHE, UMALUSI, QCFTO, SETAs and professional bodies such as SABPPTechnical skills in the use of the ICAS student information systemOrganized administration systems and practices that adhere to policies and proceduresMS office proficientDuties and Responsibilities:Administration of the student onboarding process. From application to registration, enrolment and orientationAcademic department administration student records, academic reports and certification/graduationStudent success and retention including student query management and resolutionProgramme facilitation, including assessment administration, materials, textbooks and resourcesStudent and lecturer surveys and feedback per programmeGeneral administrative tasks