الصفحة الرئيسية قطر Customer Service Improvement Officer
الصفحة الرئيسية قطر Customer Service Improvement Officer
Customer Service Improvement Officer
تفاصيل الوظيفة
Hamad International Airport Location Doha, Qatar Category Cargo & Airport Operations Job Id 203725 Closing Date: 31-05-2024 At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric airport environment. Key Accountabilities: Responsible for managing service level of all customer service aspects of the HIA Customer Contact Centre (CC) and Lost Property (LP) Office. Conduct complaint investigations followed by recommendations and/or implementation of improvement measures. Responsible for achieving all KPIs as outlined in the CC/LP KPI scorecard. Provide line manager with regular updates and reports on operational performance. Assist Customer Service Improvement team in developing recurrent training modules based on feedback. Coordinate process tests and refresher trainings with Customer Service Improvement team. Act as escalation point of contact with Terminal Operations team regarding all operational matters and ensure first call resolution, zero error and operational excellence. Responsible for implementing, monitoring and efficiently communicating existing and new policies within team to ensure compliance at all times. Perform other department duties related to his/her position as directed by the Head of the Department. Qualifications High School qualification /vocational qualification /Diploma or equivalent with minimum 4 years of relevant experience Bachelors Degree or equivalent with minimum 3 years relevant experience Proficient in English Language for business purposes (both verbal and written) Should possess knowledge in MS office in an expert level Knowledge on Corporate Training Delivery We take recruitment fraud very seriously and want to make you aware of potential risks, to help stop you falling victim to such schemes.
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الشركة المعلنة عن الوظيفة
Confidential
-
Customer Services Course (Level 1) Brentwood Open Learning College93 درهم
935 درهممدة الدورة التدريبية: 80 Hours -
Customer Services Diploma International New Skills Academy88 درهم
1,098 درهممدة الدورة التدريبية: Upto 7 Hours
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