Senior or Principal Service Leader/Chef de service senior ou principal

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Boeing Jeppesen is seeking a highly skilled and motivated Senior or Principal Service Leader to join our dynamic enterprise Service Organization.As the Service Leader, you will collaborate closely with Sales Directors and Technical Sellers to strategically enhance account relationships and maximize lifetime value for a designated set of Commercial Airline Customers across the DAS portfolio. Your role will encompass a comprehensive understanding of DAS offerings, overseeing all service engagements at the customer level, including Support, Customer Success, Implementation, Training, and Managed Service offerings. Additionally, you will work alongside the Sales Director and Technical Seller to manage executive relationships at the C-suite and VP level.Position Responsibilities:Collaborate with Sales Directors and Technical Sellers as a cohesive "team of three" to strengthen relationships and drive growth within key accounts. This includes setting account plans and strategies, pursuing opportunities, and leveraging organizational resources to ensure successful enterprise sales and service delivery.Maintain a holistic view of ongoing service deliveries for assigned customers.Conduct executive customer monthly and quarterly business reviews, covering all ongoing service deliverables.Facilitate connections between the Customer Success Managers and Customers' business owners to maximize their business value.Act as a senior Boeing representative in joint Implementation steering group meetings.Serve as an executive escalation point for customers.Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers.Key Skills:Critical Thinking: Ability to identify and qualify technical issues, problems, opportunities, and options within the customer's context.Communications: Proficient in conveying complex information clearly and concisely. Skilled in presenting to both technical and business leaders.Relationship Building: Inspires confidence and trust with customers and internal stakeholders, seeking win-win solutions.Time Management: Effectively balances commitments across multiple customer engagement teams and their assigned accounts.Team Player: Collaborates closely with other customer-facing roles to ensure deal closure and customer satisfaction.This position has been identified as a virtual opportunity and will not require the selected candidate to relocate.Employer will not sponsor applicants for employment visa status.Basic Qualifications (required skills and experience):5+ years of experience in direct customer-facing services delivery.5+ years of experience in a leadership role (team leadership, project management, line management, etc.).Proven track record of managing customer relationships and escalations.Experience with high-touch, high-complexity customer relationships.Creative problem-solving skills and experience with Value-Based Selling.Fluent in Spanish and or Portuguese.Must be legally able to work in Canada.Individual must not pose a risk for safeguarding of controlled good.Must be eligible to handle US export-controlled data.Preferred Qualifications (Desired Skills/Experience):7+ years of experience in direct customer-facing services delivery.Excellent communication, storytelling, and presentation skills.Bachelor's degree or higher in a relevant field (e.g., engineering, business, technology).Knowledge of Boeing Digital Aviation portfolio and services.Commercial aviation experience within Flight and/or Tech Ops.Typical Education & Experience:Level 4: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+8 years' related work experience, 14 years' related work experience, etc.).Level 5: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 15 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+13 years' related work experience, 19 years' related work experience, etc.).Relocation:Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.Additional Information:This requisition is for a locally hired position in Canada. The employer is Jeppesen Canada. Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.Please also submit a CV or resume written in English.Applications for this position will be accepted through June 07th, 2024.(NOTE: Le générique masculin est utilisé sans discrimination et uniquement dans le but d'alléger le texte.)Boeing Jeppesen est à la recherche d'un Chef de service senior ou principal hautement qualifié et motivé pour se joindre à notre dynamique organisation de service d'entreprise.En tant que chef de service, vous collaborerez étroitement avec les directeurs des ventes et les vendeurs techniques afin d'améliorer stratégiquement les relations avec les comptes et de maximiser la valeur à vie pour un ensemble désigné de clients des compagnies aériennes commerciales dans le cadre du portefeuille DAS. Votre rôle consistera à comprendre en profondeur les offres DAS, à superviser tous les engagements de service au niveau du client, y compris les offres de support, de succès client, de mise en