Account Director

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.  People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

Overall purpose of the role

To proactively maintain a book of business across all sectors with a view to growing the book of business at every opportunity.

Key Responsibilities

• Ensure New Business/Renewal targets are achieved • At all times to follow good practice in ensuring the client’s best interests are served • Implement Company’s Compliance and office procedures including New Business Development and Renewal Procedures document • Follow up on Pipeline activity and or renewal lists to ensure all business opportunities are explored and followed through • Ensure that you are up-to-date with market practice and product availability, giving feedback to Management in relation to market issues, including pricing, service levels and product development • Inspire client loyalty through efficient and friendly service delivery • Ensure all accounts are collected in a timely manner • Assist in technology good practice • Attend local Chamber and networking events where required • Where required, work with other teams within the Group to facilitate training, product development and to promote operational efficiencies • Liaise with Marketing Manager where required on development of Marketing Plan for the Retail Department • Attend client visits with Management as required • Assist with projects as required • Adhere to Compliance as outlined in Handbook and Procedures Manual • Adhere to Safety policy • Diary Management

Role specific attributes

• Flexible and results driven. • Extremely well organised with excellent time management skills. • Ability to work on own initiative, meet deadlines and work under pressure in a busy environment.  

Qualifications and experience

• Minimum of 5 years’ experience in a commercial sales role. • Excellent technical product knowledge and knowledge of Commercial insurance market. • Excellent client management skills. • Excellent IT skills • Minimum APA Commercial or Grandfathered Commercial with proof of up-to-date CPD. • Full clean driving licence. Our Culture: People First We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in: • An employee-ownership model • Aligned external investors • The trust and integrity born of friendship • Expertise • Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.  Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.  Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Permanent From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.  People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

Overall purpose of the role

To proactively maintain a book of business across all sectors with a view to growing the book of business at every opportunity.

Key Responsibilities

• Ensure New Business/Renewal targets are achieved • At all times to follow good practice in ensuring the client’s best interests are served • Implement Company’s Compliance and office procedures including New Business Development and Renewal Procedures document • Follow up on Pipeline activity and or renewal lists to ensure all business opportunities are explored and followed through • Ensure that you are up-to-date with market practice and product availability, giving feedback to Management in relation to market issues, including pricing, service levels and product development • Inspire client loyalty through efficient and friendly service delivery • Ensure all accounts are collected in a timely manner • Assist in technology good practice • Attend local Chamber and networking events where required • Where required, work with other teams within the Group to facilitate training, product development and to promote operational efficiencies • Liaise with Marketing Manager where required on development of Marketing Plan for the Retail Department • Attend client visits with Management as required • Assist with projects as required • Adhere to Compliance as outlined in Handbook and Procedures Manual • Adhere to Safety policy • Diary Management

Role specific attributes

• Flexible and results driven. • Extremely well organised with excellent time management skills. • Ability to work on own initiative, meet deadlines and work under pressure in a busy environment.  

Qualifications and experience

• Minimum of 5 years’ experience in a commercial sales role. • Excellent technical product knowledge and knowledge of Commercial insurance market. • Excellent client management skills. • Excellent IT skills • Minimum APA Commercial or Grandfathered Commercial with proof of up-to-date CPD. • Full clean driving licence. Our Culture: People First We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in: • An employee-ownership model • Aligned external investors • The trust and integrity born of friendship • Expertise • Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.  Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.  Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Permanent

About Us

Our Story In November 1994, David Howden founded a business that was literally the smallest insurance broker in the world. It had no clients and no track record. But it did have five things: Equity ownership – the people doing the business, owned the business A minority external investor with a long-term outlook A product specialty 3 friends (and a dog) A commitment to building a business with independence enshrined in its fabric Today, the business has a global footprint of more than 14,500 employees in 50 countries spanning Europe, the Middle East and Africa, Asia Pacific and the Americas. For the FY22 our Group’s organic growth was 19%, our revenue exceeds (USD) $2bn, and we handle $30bn in written premiums for clients. Howden Group is an independent, global insurance group headquartered outside North America, comprising: Want to see what kind of organisation Howden Group is? Click here to learn about what makes us who we are. #J-18808-Ljbffr