Assistant Manager, Customer Service (Call Centre - Emerging Business)
تفاصيل الوظيفة
For all your aspirations. We’ll deliver solutions as One Group, all across ASEAN and Greater China. For your personal wealth and business, rely on our deep local knowledge, to seize timely opportunities. And bank on teams that work across borders towards your aspirations. Who we are OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is one of the world’s most highly-rated banks, with Aa1 by Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. OCBC is the second largest financial services group in Southeast Asia by assets. The Group offers a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services. OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Its insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the leading asset management companies in Southeast Asia. The Group’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 410 branches and representative offices in 19 countries and regions. Responsibilities
- Handle customer enquiries, from incoming call, outbound call and email, on various banking products and banking services
- Handle requests from customer including but not limited to banking products, ATM, ebanking application etc.
- Perform account maintenance service after successful customer’s authentication over phone.
- Provide administrative support to the team as assigned.
- Form 5 or above with full cert in HKCEE / DSE
- 1 year of experience in banking industry is preferred
- Good knowledge in PC application like MS Office
- Proficiency in Cantonese, Mandarin and English
- Detail-minded and customer service-oriented
- Good communication skill and telephone manner
- Able to work under pressure
- Fresh graduates will also be considered
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