Deputy/Assistant Personal Banking Manager

Responsibilities:

• Champion the one-stop personal banking services at branches
• Explore and develop long-term banking relationships with customers
• Identify existing and prospective customers' needs of financial services, including both products & services
• Appropriately map and provide relevant and suitable financial products & services to meet existing and prospective customers' needs, including but not limited to bank account opening, mortgage, credit card, personal loan, insurance and other banking products & services
• Positively contribute and build the Branch's teamwork and team-spirit
• Support branch operations, including but not limited to the coordination and liaison with other internal departments of the Bank
• Ensure compliance requirements are strictly observed and followed, contribute as part of the Bank's bigger anti-money laundry (AML) team
• Educate and train juniors, if needed

• University degree or equivalent
• CSM with qualifications in IIQE 1、2、3
• PBM with qualifications in IIQE 1、2、3 & HKSI 1、7、8
• Sound knowledge and at least 2 years' solid experiences in retail banking products & services
• With strong sales and service orientation with outgoing personality and good communication skills, previous CS experiences a definite advantage
• Ability to influence various key stakeholders in referring and cross-offering potential business opportunities for sustainable business growth
• Highly agile in learning, adapting to ever-changing business environment, and with strong ability to cope with fast, dynamic pace
• Highly sensitive to customers' needs, able to provide quality services in exploring and fostering banking relationships among personal and corporate customers
• Proactive, mature, independent, customer-focused, and pleasant
• Proficient in both spoken and written English and Cantonese, Putonghua a definite plus