Customer Service - Travel Advisor

دوام كامل في Sutherland في Egypt
نُشرت يوم May 8, 2024
تفاصيل الوظيفة

Job Description

As a Customer Service Representative at Sutherland, you will be the face and voice of our company, providing exceptional service to our valued customers. You will handle a wide range of customer inquiries, concerns, and complaints, ensuring their needs are met and exceeded.
Job Requirements

Work experience as a Customer Service Trainer or similar role.
Experience in customer service positions is a plus.
Familiarity with interactive learning activities
Excellent communication and presentation skills
Graduates, Gap Year & Dropouts
Excellent verbal and written communication skills, with a strong command of the English language.
Exceptional problem-solving and decision-making abilities.
Empathetic, patient, and customer-focused mindset
Excellent English Speakers
Flexible With Rotational Shifts
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<strong>Course Syllabus</strong><br />
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This course consists of the following units:<br />
Unit 1 &ndash; Verbal Communication<br />
Unit 2 &ndash; Exceptional Things About Telephone Sales<br />
Unit 3 &ndash; Active Listening Skills<br />
Unit 4 &ndash; Developing Your Script<br />
Unit 5 &ndash; Pre-Call Planning<br />
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<strong>Course Syllabus:</strong><br />
Module 1 &ndash; The Importance of Customer Service<br />
Module 2 &ndash; Identifying Customer Needs<br />
Module 3 &ndash; Developing Customer Service Strategies<br />
Module 4 &ndash; Maintaining Service Excellence<br />
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Unit 6 &ndash; Dealing with Difficult Customers<br />
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الشركة المعلنة عن الوظيفة

Sutherland

A process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com
See All Sutherland Jobs
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Customer Service - Travel Advisor

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Sutherland

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الصفحة الرئيسية مصر Customer Service - Travel Advisor

الصفحة الرئيسية مصر Customer Service - Travel Advisor

Customer Service - Travel Advisor

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Sutherland

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