Reservation Manager

Job Description

Job Description

• We are seeking a Reservations Manager, a highly experienced, and skilled booking with in-depth knowledge of all reservation processes. The ideal candidate will have a strong background in reservations hotels and airlines, along with a demonstrated ability manage all reservation requests. we encourage you to apply and contribute to our continued success. Job responsibilities:
• Wide range of communications with the hotels and all airlines.
• Must have good knowledge of the Gulf market
• Awareness of all reservation Processes (as cancellations, revisions, and information updates on changes; process customers reservation requests.
• Book customers reservations for individuals or/and groups that are requested either by all communications methods within the company by established standards and scripts.
• Process all reservation requests, changes, upgrades, and cancellations received.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers and/or to the team members.
• Accommodate and document any special requests.
• Answer questions about property facilities/services and hotel room accommodations for our valued guests or/and company's staff.
• Identify customers reservation needs and determine appropriate room type, Rates, facilities and …etc.
• Efficiently handle ticket exchanges.
• Issuing and reissuing flight Tickets and processing full and partial refunds.
• International and domestic fare quotes.
• Improving and increasing the number of the airlines that company deals with.
• Training 

Job Requirements

• Min 5 years of experience in the same field, same role.
• Preferably in the travel agency or hospitality industry, with at least 2 years in a managerial position.
• Excellent communication skills, with excellent command of the English language.
• Excellent experience in hotel and airline reservations
• Excellent and Strong organizational and leadership.
• Detail-oriented with strong problem-solving skills.
• Able to handle pressure and multi-task effectively.