Customer Service Representative

Our TPA in Bahrain is currently looking for a Bahraini candidate with 1 or 2 years of experience in customer service mainly through phone calls and emails and preferably in medical insurance. Job Summary:

• Maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner.
• To offer the highest possible level of service to all our clients thereby assisting in retaining existing business and improving our persistency levels by maintaining excellent productivity and accuracy.

• Respond to all client enquiries relating to eligibility, plan benefit coverage, claims status, policy terms and conditions and strive for first call resolution.
• Communicate regularly with clients and our business partners regarding the insurance cover and related claims.
• Provide payment confirmation or clarifications as required to clients.
• Achieve / exceed set productivity and quality standards.
• Interface effectively with internal colleagues and staff to resolve client issues.
• Maintain accurate records and files as required.
• Identify potential process improvements and make recommendations to Team Leader or Senior Officer.

• Bachelor's degree or diploma