General Manager (MaK Asia Pacific)

Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. The key role of this position is that of a seasoned professional with several years of related experience including field, staff, support and supervisory assignments, providing leadership to a cross functional team operating the legal entities of MaK Asia Pacific with direct reports located in Singapore and Shanghai JOB DUTIES:

• Provide leadership to the team operating the legal entities.
• Ensure compliant, safe and profitable operations.
• Lead all aspects of services and direct distribution for all Caterpillar large medium speed engines (MSE) and products in the region for Marine Oil & Gas and land based power plants
• Deliver business plan on parts and services sales.
• Lead with a customer focused mindset, foster customer relationship, drive customer satisfaction improvement and business relationship enhancement.
• Network the global Caterpillar- and dealer organization

• Industry Knowledge: Knowledge of marine or oil and gas or electric power direct services to the industry. ability to apply industry knowledge appropriately to diverse situations.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Value Selling: Knowledge of the principles and practices for selling services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.