Murex Support Analyst

Overview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. We welcome you to apply! When applying to this general posting, our expert BNY Mellon Talent Acquisition Team may also review your resume for consideration across other open roles within the company. We're seeking a future team member for the role of Associate, Production Services Application Support to join our Engineering team. This role is located in Singapore - HYBRID In this role, you'll make an impact in the following ways:

• Learn how businesses use systems in your respective service and support improvements.
• Works to ensure appropriate proactive monitoring and alerting setup.
• Accountability on root cause analysis and problem management to address business impacting issues and resolving underlying technical issues.
• Collaborates with business and application development stakeholders to enhance application stability.
• Learn system tools to monitors changes to applications and their operating environment (e.g DRIFT/ Cloud prober/ App dynamics).
• Learn system architecture and flow to help recommend solutions on reoccurring application incidents but using automation.
• Reviews and develops updates of contingency documentation and processes.
• As part of the Run the Bank team, Release Management must be taken seriously to help stability.
• Work with Senior Support members to learn incident resolution process and escalation procedures.
• Contributes to the achievement of related teams' objectives

To be successful in this role, we're seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
• 1-2 years of diverse experience in information technology required; experience in the Markets or financial services industry is a plus
• Knowledge of supporting production systems is preferred
• Strong communication and problem solving preferred
• A strong willingness to learn and a positive attitude to take on challenges.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion, 2023
• Bloomberg's Gender Equality Index (GEI), 2023
• Human Rights Campaign Foundation, Corporate Equality Index, 2023
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2023
• Forbes Blockchain 50, 2023

Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.