Service Excellence Coordinator Jobs In Dubai UAE 2023 | Majid Al Futtaim

Service Excellence Coordinator Jobs In Dubai UAE 2023 | Majid Al Futtaim

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Majid Al Futtaim Lifestyle invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Responsibilities:

Leads the Way - Is able to prioritize work based on urgency and impact. Is able to communicate objectives in a clear manner. Reaches out to colleagues for support as and when needed to ensure timely delivery of objectives. Takes initiative to create positive energy. Enthusiastic about new challenges.

Drives Impact - Is able to identify key pieces of information required for delivery of work. Identifies areas of risk within own role. Understands when things are urgent. Takes ownership and escalates where required in a timely manner.

Thinks Customer - Actively listens and demonstrates understanding for customer's stated and unstated expectations, and understands what is needed to deliver on expectations. Delivers value and quality to the customer. Understands "customer first" mindset.

Thinks Group - Understands how and where own role / work fits in the overall company. Demonstrates willingness and ability to collaborate. Actively achieves targets. Communicates well with colleagues. Listens attentively. Does not shy away from collaborating.

Develops Talent - Suggests ways of improving efficiency. Spends time learning and improving. Regularly seeks feedback. Responds honestly to difficult questions and gives relevant feedback when required.

Fosters Innovation - Does not hesitate to share new ideas. Is curious and takes inspiration from best practices. Demonstrates creativity in day to day work.

Requirements:

Compliance and quality assurance knowledge

Detail orientation

Reporting skills

Systems savvy

Sustainablility Initiatives

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