Development Team Leader Jobs In Dubai UAE 2023 | Worley

Development Team Leader Jobs In Dubai UAE 2023 | Worley

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Description:

Wheely is a Swiss-founded British luxury services company. We lean into both cultural identities: Swiss privacy and British prestige hospitality. Our product combines highly-trained chauffeurs, fine in-car experiences, and instant journey availability via a well-designed app.

Responsibilities:

Assess Chauffeurs against The Wheely Standard through mystery shopping journeys followed by effectively delivered feedback to improve performance

Deliver training to enable Chauffeurs & Customer Service team to achieve The Wheely Standard

Monitor customer service communication to ensure an exceptional level of customer service

Analyse results, identifying trends & providing feedback on areas for improvement

Train the Customer Service team based on insights gained from the analysis

Manage & maintain Dubai-specific learning content and CS content, making adjustments specific to the region/function where required

Partner with peers in other regions to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded

Enhance the customers' experience with our service, while also contributing to the growth of the company

Support in building the feedback loop between quality, training and customer service to continuously improve standards

Requirements:

Certified group trainer (Group Training Certificate or equivalent)

3+ years of experience in a specialised Learning & Development role

Previous working experience in Dubai is a must for this role

Experience designing, delivering & evaluating training programs

Successful track record of engaging facilitation in a group classroom setting

Experience in a luxury customer-facing environment, preferably hospitality

Flexibility — able to work at our Academy and conduct mystery shops all around the city

Excellent interpersonal and communication skills, empathy & engagement are key

Methodical approach to building quality improvement and exceptional attention to detail. Ability to create, maintain, enter, analyse and act upon data

Excellent organisational skills

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