Experience Design Lead Jobs in Dubai | Serco

1- Experience Design Lead

Job: Full Time

Location: Dubai, UAE

Description:

ExperienceLab is Serco's people-centered design and innovation agency - a global brand across 4 locations. ExperienceLab's vision is a world better designed for everyone. We're creating it by bringing human insight to life. The purpose of this role is to deliver actionable insights to current and future clients, in addition to supporting business development efforts in customer experience across the UAE and KSA.

Job Responsibilities:

The Experience Design Lead carries out complex day-to-day activities related to ExperienceLab's core capabilities.

Planning, coordinating and conducting customer research to uncovercustomerneedsand pain points (customer interviews, focus groups facilitation, journey mapping, persona creation, prototyping, workshop planning and facilitation, usability testing, analysing qualitative data and extracting insights, delivering high quality reports and presentation to communicate findings).

Ability to deliver projects with minimal oversight from account managers, or work as part of a team on bigger projects.

Have strong communication skills andbe confident presenting your research proposals and service design deliverables.

Job Requirements:

A minimum of 5 years of relevant experience in a relevant role is expected, ideally in a customer research, service design or experience consulting role.

Undergraduate or Masters Degree

Relevant experience in service design or related role such as user experience design or design research

Ability to work collaboratively and communicate with clients about design methodologies and artefacts.

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