Customer Support Executive - Medical Jobs In Dubai UAE 2023 | Caliberly

Customer Support Executive - Medical Jobs In Dubai UAE 2023 | Caliberly

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Description:

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

Responsibilities:

Respond to customer inquiries and support requests in a timely and professional manner, via phone, email, and other communication channels

Provide accurate and up-to-date information about our products and services, and address any issues or concerns that customers may have

Collaborate with internal teams, including sales, marketing, and technical support, to resolve customer issues and ensure timely delivery of products and services

Document all customer interactions and maintain accurate and up-to-date customer records and reports

Continuously evaluate and improve the customer support experience, and provide feedback and suggestions to the Customer Support Manager

Stay up-to-date with industry trends and developments, and maintain a strong knowledge of our products and services

Perform other duties as assigned by the Customer Support Manager

Requirements:

Bachelor's degree in Business Administration, Communications, or a related field

Minimum of 2 years of experience in customer support or a related field, with a proven track record of providing exceptional customer service

Strong communication and interpersonal skills, with the ability to communicate effectively with customers and internal teams

Excellent problem-solving and analytical skills

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