Cluster Director of Events & Conference Services
تفاصيل الوظيفة
Cluster Director of Events & Conference Services RAFFLES OPERATIONAL:• To lead, train, develop, and support the Groups & Events Team• To conduct sales calls with the team and set up appointments for personal sales calls, telemarketing and site inspections to all existing and potential accounts• To ensure all inquiries are responded to within 24 hours and to follow up to ensure the client has received the information and clarify questions• To ensure proper group handover is received from Rooms Sales for flawless execution• To ensure all relevant departments are updated of groups and events in the hotel, making sure resumes and BEOs are send and group meetings are done in a timely manner• To ensure follow up on lost business and bring information about them to the knowledge of the department superior• To be aware of all market trends and share it to team so that a collective action can be implemented• To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them• To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile• To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel• To assist Credit Department in following up all outstanding balances of accounts in a timely manner• To come prepared on weekly Sales and Revenue meetings• Develop and implement new sales strategies, tactics and action plans for account base• Responsible for continually monitoring Business blocks in order to ensure a more accurate forecast• Conduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated accordingly• Conduct pre-conference BEO meetings to ensure key departments fully aware of relevant details pertaining to group• Ensure team are Following up post-event to address any issues whilst soliciting return business• Attend departmental communication meetings and sales and operations meetings• To consistently interact with key clients focusing on high profile guests• To build and maintain good relations with all Accor Regional and Global Sales Offices• To carry out duties, projects and other assignments as required by Executive Commercial Director• Act with guests in mind; establish and maintain effective relationships with guests, gaining their trust and respect• Maintain effective communication within the department ensuring all are kept well informed of business activity and/or any issues/queries that have arisen• Work with other departments to ensure good cross-department communicationQualificationsProfileKnowledge and Experience• Bachelor Degree in Business/Hospitality or equivalent.• Minimum of 5 years in Conferences & Events in a senior role. Relevant experience in hospitality industry an advantage.• Strong working knowledge of Microsoft Outlook and Microsoft Office.• Oral and written fluency in English. Ability to speak other language and basic understanding of local languages an advantage.•Competencies• Good interpersonal skills with ability to communicate with all levels of employees.• Service oriented with an eye for details.• Ability to work effectively and contribute in a team.• Good presentation and influencing skills.• Multicultural awareness and able to work with people from diverse cultures.• Flexible and able to embrace and respond to change effectively.• Ability to work independently and has good initiative under dynamic environment.• Self-motivated and energetic.Key Roles & Responsibilities• Take on tasks in addition of the ones stated, with a positive can do mindset• Be a brand ambassador at all times, ensure brand integrity and clarity are maintained• Model the company s culture, vision, mission and core values at all times• Maintains positive relationships with all guests, vendors, colleagues and GSO network• At all times, represent Raffles Doha and Fairmont Doha in a professional, courteous and efficient mannerAdditional InformationTo be fully conversant with:• Hotel fire procedures• Hotel security procedures• Hotel Health and Safety policy and procedures• Hotel facilities and attractions• Hotel standards of operation and departmental procedures• Accor Grooming of Luxury and Appearance guidelines• Accor values and its corresponding strategies• Methods of accepted payment of the company• Short and long term company marketing promotions• Hotel Evacuation Policy in case of an Emergency.ConfidentiallyWhist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. Company Industry Hotels Hospitality Department / Functional Area Business Development Keywords Cluster Director Of Events & Conference Services Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com People Looking for Cluster Director of Events & Conference Services Jobs also searched
#J-18808-Ljbffr Event Management
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
