الصفحة الرئيسية قطر Application Support and Maintenance Engineer - Database Administrator
الصفحة الرئيسية قطر Application Support and Maintenance Engineer - Database Administrator
Application Support and Maintenance Engineer - Database Administrator
تفاصيل الوظيفة
Responsibilities:
Answer calls, provide appropriate solutions to customer issues within agreed timelines, and ensure their satisfactory closure.
Ready to work on 24/7 Shifts.
Assist customers in troubleshooting and solving incidents or escalating to the L3 team, if needed.
Execute planned daily maintenance operations on the deployed solution to have the most uptime as per SLA.
Ensure accurate historical incident data storage with quick access for problem solving.
Log system details to assist in generation of weekly, monthly, and quarterly technical activity and KPI reports.
Engage in software acceptance and integration before site deployment.
Participate in product migration and deployment at customer sites.
Perform DB Admin role as a backup for the main resource whenever required. Main responsibilities include maintaining database systems, troubleshooting, and resolving database-related issues in a timely manner, ensuring minimal disruption to operations.
Stay up to date with industry best practices, emerging technologies, and security threats in a distributed environment.
Train customers and other Thales team members on the solution and technology whenever required.
Requirements:
You must have a bachelor's degree in computer science or equivalent. Proven experience as an application support and maintenance engineer, with a minimum of 7 to 8 years of experience in a distributed environment. Moderate to good experience on performing DB Admin tasks. Extensive understanding of Windows and Redhat Linux. Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues in a distributed environment. You must be fluent in English. Knowledge of Arabic will be an added advantage. Strong communication and interpersonal skills are a must, with the ability to work effectively in a team environment and customer oriented.
Good knowledge and experience on the following: Java and .NET integration level experience using Microsoft's latest technology stack (.net core, MVC, C#, web forms, APIs, etc). Webservice/REST API, SoapUI, JavaScript Framework, HTML/CSS. Microservices on Kubernetes, Docker, and Containers on both local and cloud platforms. Identity Access Management (SAMIL, OpenID, OAuth, etc.). Web services, Middleware (JBoss, Wildfly, Tomcat, etc.). IIS, Apache Web Server, Active Directory, LDAP services. CI/CD (Mercurial, Git, Maven, Jenkins) will be an added advantage. Working knowledge on Database (Oracle, MSSQL, MS-SQL, MongoDB).
Knowledge on the following will be desirable: Working knowledge on PKI, Certificates Management, RA, CA, OCSP, TSA, SVA, OpenSSL, keytool, etc. A good understanding of IAM Solution and HSM. Supporting and troubleshooting applications on the Android and iOS platforms. VMware infrastructure. Storage and SAN Backup solution. Network configuration (Load Balancer, Firewall, etc.).
Job ID: 7A5AAEFA02
#J-18808-Ljbffr Technical Support & Administration
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الشركة المعلنة عن الوظيفة
Confidential
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