Cloud System Engineer

The Cloud System Engineer role is responsible for supporting the infrastructure and platform of Tungsten Automation, to ensure continuous operation, which meets or exceeds the agreed SLAs. The role is based on a 24/7/365 operation for monitoring our production services and acts as third line support to business users and second line support for internal technical teams. Candidates are expected to learn the Tungsten Automation’s applications and infrastructure, to be able to perform troubleshooting and respond to managed service providers regarding alerts within our hosted environments. It is a full-time role, within the Cloud Services department, reporting to the Technology Manager. The ideal candidate would be an organized, practical and adaptable person with desire to grow and develop technical skills in a fast-growing global company. Responsibilities · Understand Tungsten Automation applications and infrastructure and know how to utilize tools to investigate problems reported in each. Ability to use log aggregation tools such as Splunk/Logz.io or track errors through raw logs is key. · Understand Tungsten Automation computing, storage, and network systems to respond to monitoring alerts from Production Services and resolve or direct questions to development groups for assistance in resolving possible bugs. · Understand Amazon Web Services (Cloud Computing Services) and be able to perform basic troubleshooting when necessary. · Act as second line support for internal technical teams on problem investigations for document processing and file transfer software. · Act as third line of support for business users for client facing support teams on problem investigations for document processing and file transfer software. · Act as the main person to maintain application that are running in mixed Windows and Unix/Linux environments. Perform housekeeping and develop custom script when required. · Able to prioritize and manage several open issues at one time. · Able to spot repetitive issue and suggest permanent solution by fixing the root issue. · Identify problem areas with existing applications and create tool or custom script to streamline processes. · Perform basic troubleshooting on network problems; escalating problems to managed service provider if needed. · Participate in all training for any new release/product to production environments and ensure all documentation are available and able to provide support post training. · Participate in paid weekend on-call rotation for key services in client facing environments. #J-18808-Ljbffr