Customer Support Manager

Customer Support Manager SOFT-TECH BPO (Pvt.) Ltd, Pakistan (Preferably for those candidates who are residing in Bahria Town or nearby areas.)This is not a commission based job we are offering a monthly fix salary.The successful candidate will be responsible for providing customer service support.-Very Strong command of written and spoken English, and additional language would be consider as an advantage.-Answer telephones and record orders with 100% accuracy.-Make customer call backs-Using problem-solving skills to handle difficult or irate clients-Suggesting alternatives to resolve customer's complaints on priority basis-Log complaints of customer-Bringing awareness among customers by educating them about promotions and services-Conveying customer's feedback and suggestions to the Manager in order to offer services exceeding customer expectationsA shortlist of candidates will be required to complete an assignment during the final interview to assess competency in English.The successful candidate will receive a competitive salary according to experience and qualificationsAll applications will be treated in strictest confidence. Job Specification • Daily delivery of Company Customer Service Standards; building strong and trusted relationships.• Assist clients with their inquiries, solve the clients queries, retain their business, whilst promoting further range of products.• Complete internal handover procedures for both new and existing clients.• Proactive in enhancing Company Customer Service Standards.• Previous experience required in a customer service role.• Previous corporate administration experience required (strong knowledge of corporate incorporation documentation in various jurisdictions)• Pro-active with strong organizational skills.• Excellent interpersonal skills and ability to work as part of a team.• Excellent communication skills, highly motivated and a strong team player with a positive approach to work.• Professional and confident. Outsourcing/Offshoring - Islamabad, Pakistan

#J-18808-Ljbffr Management & Operations