Head of Call Center - Based in Jeddah

دوام كامل في a Laimoon Verified Company في Saudi Arabia

نُشرت يوم May 2, 2024

تفاصيل الوظيفة

Opportunity to establish and develop a new team|An excellent platform to progressAbout Our ClientOur client is in the healthcare industry based in Jeddah.Job DescriptionEndeavours to enhance the impact of the Call Center from basic to world-class across industries.Develops and implements a comprehensive Call Center strategy aligned with organizational goals.Provides leadership and direction to achieve key performance indicators and the development of service level agreements (SLAs) to key internal and external customers.Assists the Managing Director in the development of long and short term operations plans that include service demand analysis, resource availability analysis, and cost benefit analysis of proposed budgeting and staff plans.Implements and optimizes call center processes to improve efficiency and effectiveness.Monitors and analyzes call center performance metrics, identifying areas for improvement.The Successful ApplicantBachelor's degree in business, management, or a related field (Masters degree may be preferred).Minimum of 13 -15 years experience in Call Center and/or Tele-SalesDetail-oriented, consummate level of analytical skills, and an ability to collaborate effectively in a multi-stakeholder business model.What's on OfferAttractive monthly salaryDiscretionary bonusPositive and supportive work environmentContact: Harisha RajasekharanQuote job ref: JN-022024-6339698

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الشركة المعلنة عن الوظيفة

Confidential

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