Change Management and Operation Acceptance Lead- Hybrid-Up to 162K-BGC

Job Title: Change Management and Operation Acceptance Lead

We are looking for a Change Management and Operation Acceptance Lead for our client located in BGC. Salary: Up to 162K Schedule: Midshift Set-up: Hybrid The Change Management and Operational Acceptance Lead is responsible for ensuring that the Change management process governs all changes in the environment to ensure business risk is minimized and understood. This role will be responsible for the design, execution, and ongoing improvements of the change process.

Key Responsibilities:

1. Responsible for a standardized process which fits the requirements of the organization and is measurable.
2. Responsible for the CAB agenda, weekly RFC review prior to CAB, successful management of weekly CAB meetings, and Change compliance controls.
3. Responsible for the design of Key Performance Indicators (KPIs).
4. Act as the expert for Change.
5. Responsible for the design and execution of Operational Acceptance through the change process to ensure modified and new services are transitioned successfully into business-as-usual support.

Qualifications:

• Previous management of ITIL process areas.
• Minimum 5 years of experience in an ITIL role in a global organization.
• Ownership of ITSM processes at the enterprise level.
• Retain a neutral position during process design, reporting, and continuous improvement.
• Propagate a culture of excellence.
• ITSM Subject Matter Expertise in a global support operating environment.
• Demonstrated IT service operations management leadership within a Fortune 500 scale operation or major international service solutions provider in a global 24 x 7 service delivery environment.
• Proven ability to identify and customize industry best practices to fit the organization.
• Strong analytical qualities with an eye for details.
• Semi-technical Proficiency and Strong soft skills.
• Ability to be decisive articulating process accountability, failure to process adherence, review feedback and analysis decision driving appropriate CAB member votes.
• Strong understanding of Key Performance Indicators (KPIs) and how they impact operational performance.
• Intimate understanding of the financial trade-off of Key Performance Indicators (KPIs).

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