Delivery Lead-Logistics

TCS is hiring for "Delivery Lead-Logistics". Details below-Role-Delivery Lead-LogisticsLocation-MumbaiExp-9-16 YearsRole-Tower Leader - Will report to the Customer Leader -Will handle a Span of ~250 to 300 staff across multiple LOB / CountriesResponsible for delivering Client SLA and Business Metric for the Unit , Daily interaction with Customer ( India ) and Country ,Responsible for managing business ( Meeting Revenue Goals , Delivering Results without penalty and needs to be a lead process expert ( SME ) who will be given training to align to the business Works with the Customer for definition / agreement of new SLA -*Daily / Weekly & Monthly Connect with client managers to outline and work on LOB business objectives and challengesRequirement * Graduate* Minimum of 4-5 years in a Delivery Manager / Ops Manager Role* Should have handled a Span of 250-300 staff* Project Management Experience* Flexibility ( 24/7 Operation/ Weekend Working )* Carries Experience of dealing with International Customers* Process / Operations Management Experience* Logistics Experience (Preferable)* Possess Skills in MS Office (Word , Excel & PPT)* People Management ( Attrition , CSAT )*Performance Management Experience* Exposure to P&L is an added advantage* Analytical Skills*Drive performance ( AHT , Productivity )* Automation led initiative ( Added advantage)Competencies * Willingness to learn* Ability to handle and work under pressure* Work in challenging situations* Go Getter & Positive Attitude* Good with Analysis* Problem Solving & Ideating mindset* Team Player* Decision Making Ability* Ability to have handle strong / difficult conversationInterested Candidates can applyRegardsTanya KansalTCS-TAG PRB