Customer Care Representative

Job Title: Customer Care Representative Location:MumbaiExperience: 0-1 years of related experience.24*7 rotational shift ( Night shifts )Job Profile:• At an entry level, learns process and systems and applies this to the basic assignment/distribution of workload of CE's in order to meet SLAs.• Accepts and routes calls (high call volume)• Gathers problem information and records data in desktop tools• Monitors incident status and escalates cases that are not resolved in a specific timeframe• Schedule customer installation activity• Responsible for ensuring the customer's entitlement of services• Provide phone support on Retail products, systems and various software products •Provide accurate and creative solutions to user problems of moderate nature to maximize product or system availability;•Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.Functional Skills & Competencies: • Applies knowledge of:-Problem routing, tracking and escalation procedures-Advanced problem solving and troubleshooting skills-Data entry software applications and related desktop tools-Relationship building skills; Excellent communication skills, verbal and written as well as listening skills-Possess strong customer service skills and be able to work in a dynamic team environment.Education: High School/Diploma/Graduate or Equivalent.EEO StatementIntegrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes. PRB