Lead Trainer - Training Delivery

Job DescriptionJob DescriptionLead Trainer - Training DeliveryThe Consultant - Training Delivery is a Trainer-of-Trainer role responsible for facilitating trainer/instructor certifications. Equip and support trainers/instructors, internal and/or external, with the knowledge, skills, and behaviors they need to be successful in delivering training solutions to learners. This role is expected to take part in trainer/instructor quality assurance processes to ensure a successful experience for learners and overall business success. ResponsibilitiesTraining Delivery and Preparation - 40% of roleTrain and certify Verizon trainers and/or partner trainer/instructors to deliver successful training programs across Verizon's broad training curriculum using a variety of learning methodologies, media, and materials across multiple functional workgroupsEquip trainers/instructors with high-level technical and functional knowledge, skills, and behavior relevant to their training programEnsure that trainers/instructors demonstrate strong facilitation skills to deliver training effectively Infuse Verizon nuances into knowledge transition so that learning experiences are in alignment with Verizon strategyHave a learner-centered mindset in order to continuously ensure that an optimal experience is being created for learnersFacilitate trainer/instructor certifications as scheduledProvide trainers/instructors with continuous coaching and reinforcement for learning journey objectivesWork with Verizon instructional designers on to ensure that certification documentation (e.g., Learning Album Leader Guides, supporting collateral) are effective for trainers/instructorsConsulting - 60% of roleManage and support strategic relationships with local Verizon channel leaders (internal) and/or Partner site leaders (external)Provide feedback and guidance to trainers/instructors and their leaders to ensure Verizon expectations are metObserve and rate trainers/instructors to ensure trainers/instructors meet Verizon Standards; provide "get well" recommendations and reskilling for those who fall below Verizon StandardsEvaluate training effectiveness; report outcomes and recommendations to leadership (internal and partners)Identify and initiate continuous improvement actions to enhance outcomes for learners including recommending enhancements/changes to Verizon instructional design, recommending and delivering upskilling/reskilling for trainers/instructors, working with partner L&D teams on location specific-nuances (e.g., learning content, learning design, and learning plan flow)Partner with Verizon and Partner instructional design and delivery teams on design, delivery and evaluation of trials/pilots to meet unique partner business needsRepresent GL&D in Audits associated with external partners and/or general Verizon compliance / operating guidelines; assume responsibility for any L&D related action itemsAlign and support all partner SOW requirements which include operating guidelines and compliance RequiredBachelor's degree or four or more years of work experience.Three or more years of relevant work experience.Three or more years of experience delivering training to adults.Willingness to travel domestically and internationally up to 50-75% of the time.Willingness to work a flexible shift based upon business need, including USA based working hours. PRB