Saudi Arabia | Operations Supervisor

EXO Travel seeks an Operations Supervisor in Jeddah to ensure exceptional client travel experiences. Key responsibilities include assigning tour guides, confirming reservations, pre-checking services, and managing department activities. The role involves executing tour bookings, reserving tour-related services, and maintaining regular communication with tour guides to resolve issues. The Operations Supervisor will liaise with sales and reservation teams, assist with travel arrangement changes, and adhere to EXO’s standard operating procedures. Additional duties include assisting the accounting department with payment matters and staying informed about tourism-related issues. Ideal candidates will possess strong organizational skills, excellent communication abilities, a deep understanding of the tourism industry, and a commitment to outstanding customer service. ● Assign tour guides for your assigned region based on tour and client requirements. Take note of any special request before assignment. Prepare all programs and documents needed and share with guides to take care of clients/groups. ● Carefully check that all programs planned are confirmed and ensure the reservations made match the programs. ● Pre-check services to make sure all services are reserved before client's arrival. ● Brief tour guides so they know and clearly understand the tour requirements and what their duty is ● Execute and control the tour bookings after handed over from Inbound and Sales Department and reserve services for tours including transportation, guides, restaurants, ticketing and other tour-related services to ensure the tours run smoothly. ● Communicate with tour guides to follow up the progress of the tours and resolve problems that may occur during tours and notify department managers as soon as possible. ● Handle and reply to any comments or complaints after discussing with the manager (if any). ● Quickly inform the Department Manager of big problems so that suitable solutions can be found ● Communicate with sales and reservation, provide advice if needed and assist sales or reservation staff on any question about products. ● Assist with changes to travel arrangements and booking where required. ● Use EXO’s standard operating procedures for execution. ● Assist accounting department with regard to payment matters. ● Manage department activities when the department manager is absent. ● Assist department manager in managing good operations of the department, ensuring a good working atmosphere. ● Stay informed about all tourism-related issues in the destination. ● Bachelor’s degree or higher in tourism or related field ● 3-5 years’ experience in operations management at a Travel or Event company ● Good command of written and spoken Arabic and English; other foreign languages a plus ● Hands-on experience with the ability to work as part of a team ● Excellent communication skills; able to create and develop good communications with suppliers, tour guides and the team ● High degree of customer-orientation ● Strong organisational skills, ability to work under pressure and prioritise tasks ● High standard of personal conduct and presentation ● Good computer skills (MS Office and travel software)#J-18808-Ljbffr