General Manager - IRIS Bar
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Job Description For General Manager - IRISBar(HOZ93470) in Doha,Qatar. Job NumberJob Category Food andBeverage & CulinaryLocation Sharq Village & Spa aRitz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VIEWON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPositionType ManagementJOB SUMMARYPlays a significant role in maximizingfinancial performance and attracting hotel and non-hotel guests byunderstanding the local market and partnering with the culinaryleadership to effectively position the outlet. Supervises dailyrestaurant operations and assists with menu planning, maintainssanitation standards and assists servers and hosts on the floorduring peak meal periods. Strives to continually improve guest andemployee satisfaction. Determines training needed to accomplishgoals, then implements plan.CANDIDATE PROFILE Education andExperience • H High school diploma or GED; 4 yearsexperience in the food and beverage, culinary, or relatedprofessional area. OR• 2-year degree from an accrediteduniversity in Food Service Management, Hotel and RestaurantManagement, Hospitality, Business Administration, or related major;2 years experience in the food and beverage, culinary, or relatedprofessional area.CORE WORK ACTIVITIES Taking an EntrepreneurialApproach to Driving the Restaurant Business • Understandsfinancial opportunities by surveying restaurant demand.•Partners with key individuals in the local community to assessopportunities.• Identifies and analyzescompetitors.• Controls purchases and inventory bynegotiating prices and contracts, developing preferred supplierlists, reviewing and evaluating usage reports, and takingcorrective action.• Applies sound revenue managementstrategies to secure the right level of business at the mostoptimal time to yield maximum revenues.Leading SignificantMarketing/Public Relations/Media Activities• Oversees therestaurant marketing plan in partnership with the either the HotelGeneral Manager/ Manager or Director of Operations and Hotel/BrandMarketing teams including Destination Restaurant Chef, ifapplicable.• Supports on-site/off-site public relationsopportunities to promote the restaurant.• Creates andexecutes against the restaurant-related social media posts andpublic event communications, monitors social media activity,responds to comments, analyzes posts/trends, and correctsdeficiencies.• Serves as the primary point of contact forrestaurant events.• Participates in local networkingactivities, which are often off-property, in support of therestaurant.Managing Day-to-Day Restaurant Operations •Supervises and manages employees.• Understands employeepositions well enough to perform duties in employeesabsence.• Maintains service and sanitation standards inrestaurant, bar/lounge and room service areas.• Conductsdaily taste panels to educate, drive sales and create salesgoals.• Monitors appropriateness of ambiance/atmosphere(e.g., lighting, music, table-top, etc.) restaurant concept,positioning, time of day, etc.• Monitors compliance withall applicable laws and regulations.• Monitors adherenceto liquor control policies and procedures.• Maintains andmonitors all collateral, menus and guest touch points such that allare pristine and free of tears, stains and noticeable wear andtear.• Monitors alcohol beverage service for compliancewith local laws.• Monitors compliance with all food& beverage policies, standards and procedures, includingfood handling and sanitation standards.• Assists serversand hosts on the floor during meal periods and high demandtimes.• Advocates sound financial/business decisionmaking.• Manages day-to-day operations so that customerexpectations of quality and standards are meet on a dailybasis.• Recognizes good quality products andpresentations.• Supervises daily shift operations inabsence of Assistant Restaurant Manager.• Oversees thefinancial aspects of the department including purchasing andpayment of invoices.Fostering an Environment that Creates Excitingand Memorable Guest Experiences • Provides services thatare above and beyond for customer satisfaction andretention.• Improves service by communicating andassisting individuals to understand guest needs, providingguidance, feedback, and individual coaching when needed.•Displays leadership in guest hospitality by exemplifying excellentcustomer service and creating a positive atmosphere for guestrelations.• Empowers employees to provide excellentcustomer service.• Acts as the guest service role modelfor the restaurants..• Addresses guest problems andcomplaints.• Meets with guests on an informal basis duringmeals or upon departure to obtain feedback on quality of food andbeverage, service levels and overall satisfaction.•Verifies corrective action is taken to continuously improve serviceresults.• Manages service delivery in outlets to ensureexcellent service from point of entry to departure (e.g., greetingfrom hostess, speed of order taking and food and beverage delivery,fulfillment of special requests, collection of payment &invitation to return).• Incorporates guest satisfaction asa component of departmental meetings with a focus on continuousimprovement.Managing and Conducting Human Resource and TalentManagement Activities • Actively participates in thehiring process to identify the right talent to support the outletsconcept.• Provides guidance and direction to subordinates,including setting performance standards and monitoringperformance.• Identifies the educational needs of others,develops formal educational or training programs or classes, andteaches or instructs others.• Facilitates the fair andequal treatment of employees.• Strives to improve employeeretention.• Monitors employee attendance of on-goingtraining to understand guest expectations.• Solicitsemployee feedback, utilizes an open door policy and reviewsemployee satisfaction results to identify and address employeeproblems or concerns.• Strives to improve serviceperformance.• Encourages recognition of employees acrossareas of responsibility.• Establishes and maintains open,collaborative relationships with employees and encourages employeesdo the same within the team.• Establishes guidelines soemployees understand expectations and the work.• Utilizesinterpersonal and communication skills to lead, influence, andencourage others.• Demonstrates honesty/integrity andmodels appropriate behaviors by leading by example and serving as arole model.• Encourages and builds mutual trust, respect,and cooperation among team members.• Identifies thedevelopmental needs of others and coaches, mentors, or otherwisehelps others to improve their knowledge or skills.•Develops specific goals and plans to prioritize, organize, andaccomplish own work.• Monitors and maintains theproductivity level of employees.• Provides the leadership,vision and direction to bring together and prioritize thedepartmental goals in a way that will be efficient andeffective.• Manages staffing levels to meet guest servicestandards, operational needs, guest service, and financialobjectives.• Provides work-related training, supervising,follow-up and hands-on management.AdditionalResponsibilities• Maintains professional and technicalknowledge by tracking emerging trends in the restaurant industry,attending educational workshops, reviewing professionalpublications, establishing personal networks, and/or benchmarkingstate-of-the-art practices.• Provides information tosupervisors, co-workers, and subordinates by telephone, in writtenform, e-mail, or in person.• Analyzes information andevaluates results to choose the best solution and solveproblems.Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining aninclusive, people-first culture. We are committed tonon-discrimination on any protected basis, such as disability andveteran status, or any other basis covered under applicable law. Atmore than 100 award-winning properties worldwide, The Ritz-CarltonLadies and Gentlemen create experiences so exceptional that longafter a guest stays with us, the experience stays with them.Attracting the worlds top hospitality professionals who curatelifelong memories, we believe that everyone succeeds when they areempowered to be creative, thoughtful and compassionate. Every day,we set the standard for rare and special luxury service the worldover and pride ourselves on delivering excellence in the care andcomfort of our guests.Your role will be to ensure that the GoldStandards of The Ritz-Carlton are delivered graciously andthoughtfully every day. The Gold Standards are the foundation ofThe Ritz-Carlton and are what guides us each day to be better thanthe next. It is this foundation and our belief that our culturedrives success by which The Ritz Carlton has earned the reputationas a global brand leader in luxury hospitality. As part of ourteam, you will learn and exemplify the Gold Standards, such as ourEmployee Promise, Credo and our Service Values. And our promise toyou is that we offer the chance to be proud of the work you do andwho you work with.In joining The Ritz-Carlton, you join a portfolioof brands with Marriott International. Be where you can do yourbest work, begin your purpose, belong to an amazing global team,and become the best version of you
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