Business Support Administrator | Hybrid, Dublin City Centre | €30K+ & Benefits

Cpl have an exciting opportunity available to join an organisation based in Dublin City Centre as a Membership Support Administrator. This opportunity would be best suited to someone with a background in Customer Support / Business Support in a call centre / operations centre organisation. Competitive salary, hybrid working and excellent benefits package on offer. If you have 2+ years’ experience in a similar role and would like to learn more about this opportunity, please contact aoife.cullen@cpl.ie for a confidential chat. Responsibilities: Manage and track member on-boarding for new members: • Work with our Head of Customer Experience and the Key Account Managers (KAM) to develop and implement on-boarding plans for new members. • Track the progress of new members through the on-boarding process. • Escalate any issues or concerns to the relevant KAM. • Agree and develop generic and tailored communications for each new member with KAM. • Work with the KAM to move new members to the Key Account Management process at the end of the 12-month on-boarding period. • Educate new customers to ensure smooth adoption of our products and prioritise delivering a positive customer experience. Ensure member access and service allocation: • Ensure that new members have access to the company website and any other relevant online resources. • Ensure the correct allocation of teams and colleagues to support new members. • Support the KAM teams to provide new members with access to relevant resources, supports and marketing lists. Monitor member engagement and service usage and escalate concerns where needed: • Handle member queries and escalations as they arise. • Create and maintain all appropriate documentation. Review member journey and interactions: • Enhance the on-boarding process by identifying gaps or areas for improvement. • Make recommendations on how to improve the on-boarding process. Experience: • Experience in a customer service or client support role • Experience in on-boarding new customers or clients preferred • Experience in managing and tracking projects • Experience in data entry and management preferred Business/Technical Skills: • Strong organisation Skills. • Strong customer service and interpersonal skills • Ability to work independently and as part of a team • Ability to manage multiple projects and deadlines simultaneously • Ability to communicate effectively in writing and verbally • Proficient in using Microsoft Office suite including Microsoft Dynamics CRM experience #J-18808-Ljbffr