Blackwater Rafting Cave Customer Service Representative - Full Time - Waitomo

Blackwater Rafting Cave Customer Service Representative - Full Time - Waitomo

Would you like to work for NZ's iconic and world-renowned  Waitomo Glowworm Caves and help create UNFORGETTABLE holiday experiences for our customers? We are one of NZ's original tourist destinations!  The Legendary Black Water Rafting Co is looking for a  Customer Service Representative who is enthusiastic about outdoor adventure and tourism to join their crew. We are looking for new crew members to join us on a permanent, full-time basis. The purpose of the role is toensure our customers have an "unforgettable holiday" by communicating and interacting with our guests to ensure they have appropriate knowledge of our products and meet their needs. The role is key to ensuring our customer's experience is exceptional.  Key criteria for our winning candidate:

• Has the ability to cope with difficult people and situations by remaining respectful, polite and professional at all times.
• Minimum 1 year of experience in a customer service environment
• Experienced in Outlook, Excel, and Word
• Must have experience with a current booking management system.

Your responsibilities will include:

• Provide exceptional customer service.
• Maintain a current working knowledge of all Waitomo attractions products and services.
• Knowledge of the local area and wider North Island to assist clients with their general queries.
• Processes reservations from the counter, agents, coach companies and other groups and individuals.
• Maintain a current working knowledge of all special offers and promotions, understand the benefits and how to process them accurately.

What we provide to you:

• You will experience all Waitomo attractions products and partnership products within one month of commencement in the role.
• Competitive Pay
• Our products are fun, and our jobs are too. You'll be a part of a creative and collaborative team that invites one and all to bring cool ideas to life that impact our business.
• You'll be a part of a flexible work environment that lives and breathes travel and experiences. Want to go on a road trip with your friends and family? We'll hand you the keys to your ride. Want to go caving underground and abseiling down waterfalls? We'll provide you with a wetsuit and some rope. Working for  thl opens an epic world of fun experiences and you'll probably have to re-write your bucket list.

This is an ideal position for someone who wants to build a career in the tourism industry. So why wait? If you are looking for a challenging role that you can make your own, apply now!#J-18808-Ljbffr