Associate Energy Systems Support Engineer, Industrial Energy Products

Associate Energy Systems Support Engineer, Industrial Energy ProductsAn Associate Energy Systems Support Engineer provides technical support for Tesla's Industrial Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client facing with an electrical or engineering background. This position requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base.

Qualified persons may have a background in the energy industry or technical customer support. Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy products experience is a true pleasure.

What to Expect An Associate Energy Systems Support Engineer provides technical support for Tesla's Industrial Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client facing with an electrical or engineering background. This position requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base.

Qualified persons may have a background in the energy industry or technical customer support. Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy products experience is a true pleasure.

What You'll Do Provide the highest level of customer support by answering inbound calls and emailsEvaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systemsEducate our Installers and customers so they have optimal confidence in the operation of their energy storage systemDetermine if a technical solution can be resolved via phone or if service or further diagnostics is neededCommunicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessaryAccurately record issues and data into CRM databaseThis role may require shifted workweek and support grows What You'll Bring Minimum 2 year of relevant work experience, preferably with an electrical or engineering backgroundExcellent written and oral English communications skillsExcellent customer service skills Ability to prioritize effectively and handle shifting prioritiesExperience with CRM systems and MS Office SuiteEnergy industry experience or background in technical support or call center environment preferredUnderstanding of distributed generation and/or energy storage systems preferredAbility to follow oral and written instructions with attention to detailWillingness to learn about new and innovative technologiesWillingness to assist and teach others on the teamEstablish and maintain positive, cooperative, working relationshipsEffectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goals Compensation and Benefits Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

Employee Stock Purchase Plan (ESPP)Parental leave (no minimum employment period)Primary carers - 18 weeks at full pay or 36 weeks half paySecondary carers - 6 weeks full payEmployee Vehicle Loan ProgramNovated Leasing (AU only)Well-being Fund - An annual allowance for all employees to support their well-being in ways that are meaningful to themBike to work - $10 per day if you cycle to workBirthday Leave & Volunteer Leave Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla's discretion with no prior notice. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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