Customer Service Email Support

JO 13680 | Customer Service Email SupportStatus: Full-Time (40 hrs./week)Schedule: 9:00 PM to 6:00 AM Philippine Standard Time | 8:00 AM to 5:00 PM (Lunch 12 PM to 1 PM) CTWhy choose Remote Staff?100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.15+ years in the remote work industry. We've helped more than 8K Filipinos establish virtual careers with international clients since 2007.Competitive and negotiable compensation (depending on skill level & experience)100% coverage on Government Contributions Remittance* to SSS, Philhealth, and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.*Terms and conditions apply.Responsibilities:Monitor incoming support e-mailsExpected response time is less than 10 minutes (prefer less than 5 minutes) The company will provide the exact response details and the support rep will simply cut and paste the response to the email clientCustomer support rep task after receiving e-mailDiagnose e-mail subject and body for keywords to determine support request Login to the company's support website to look for a resolution for a customer support request If the customer support rep finds a resolution, the customer support rep will copy and paste the response in the e-mail response to the customer If the customer support rep cannot find a resolution, then the customer support rep will create a new support ticket and provide the required information.QualificationsHas experience in Customer Service for at least 1 - 3 years specific to email supportShould have experience in Microsoft Outlook web Should have good to excellent communication skillsShould be fluent in EnglishExperience or familiarity with International Freight forwarding (all models)Should have experience or  familiar with logisticsMust be computer savvy and online abilitiesCan multi-task, prioritize, and manage time effectivelyCan cope with stressful situations and meet deadlines with limited guidance Note: Please prepare your Government IDs (TIN, SSS, Philhealth, Pag-ibig) as part of the application and placement process. In the event of placement to a contract with a client, you will be required to submit a copy of your BIR 2303 (Certificate of Registration) as part of compliance with government regulations.