Office Coordinator

ResponsibilitiesFocus on front of house concierge services and creating an inviting and welcoming environment to our Elastic office.Daily walkthroughs of the office to ensure it is operating seamlessly.Effectively manages the day-to-day delivery of facilities soft services

through designated suppliers, ensuring the highest standards are achieved.Implements and utilizes processes using the Elastic way and best practice in line with

Ensures services are delivered that exceed the customers' expectations and service

level agreements.Coordinates daily activities of the local team member on-site + various team members throughout Australia on remote sites.Support local in-office events.Manage lunch program deliveries and maintain office supplies and kitchen stock.Maintain a relationship with building management, Security team and janitorial teams, ensuring all systems are functional and issues are dealt with efficiently.Work closely and form relationships with local teams to understand and accommodate ongoing needs and report them to your manager.Respond to email and slack notifications in a timely manner.Be accountable and responsible for ad-hoc projects and initiatives when they ariseFront of House managementVendor management experienceTechnology skillsMinimum of 1+ years' FM management experience, including managing contracts

and writing/operating processes and procedures, and building budgets.Experience in managing third-party suppliers and stakeholder management.Experience with office fit-outs and snagging is an advantage.Experience raising POs and tracking expenditure and with helpdesk and finance.Commercially aware - knowledge of financial terms and principles and is able to

input for management of budgets.Flexible - able to adapt to changing working environmentAble to deliver results; strong people and performance management skills; able to evaluate options, develop solutions, and make effective decisions.Strong communicator and influencer.Manages remedial works expeditiously and in full compliance with all appropriate legislation.Leads on customer care and provides assistance to service teams to ensure very high levels of customer satisfaction are delivered.Analyses performance and professionalism of specialist suppliers identify alternative strategies where appropriate utilizing latest best practice and innovative ideas.Implements continuous improvement in all service lines to drive value to add and control costs.Be accountable and responsible for ad-hoc projects and initiatives when they

AriseEnsure consistency of service standards across the current portfolio and otherCommunication - 360 0 cascading information to customers, peers, and team whilst keeping management team fully informedNetwork - assisting with the production of documents, processes, and information for other work or new projects.Networking - keep abreast of best practices within the industry by maintaining

contact with peers in other market sectors.Experience & Qualities 1+ years progressive experience in a hospitality/workplace / facilities roleBroad experience in Facilities Management and Hospitality Management, in-house events and conferenceIT support experience preferredAbility to build effective work relationships at all levels, influence behavior, and lead change.Excellent written / verbal communication skills.Strong problem solving, troubleshooting skills.Effective interpersonal capabilitiesFlexibility to adapt to changing business situations, comfortable working in a high growth, fast-paced environment.Effective listener and communicator.Writes and speaks clearly and concisely with straightforward communication requirements both written and verbal.Exhibits attributes of a good teammate (reliable, prepared, responsive, eager to learn, encouraging). Works collaboratively with others where necessary to achieve goals.An ability to roll with the punches is definitely a plus, and sometimes a sense of humor is key!Humbleness, understanding cultural diversity, critical thinking, curiosity, confident communication skills.Be direct, but respectful and able to communicate even when there are

differences in opinion.Flexibility within agreed role responsibilities, maintain boundaries and schedules.Not afraid of changes to tools and technologyBe prepared to ask and answer questionsBe a team playerPragmatism and a sense of humorA positive attitudeEducated to Higher National Diploma or A-Level standard is preferred but not essentialProfessional Memberships are an advantage but not essential.HS&E qualification (IOSH, NEBOSH) are an advantage but not essential#LI-NC1

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