Group Telesales Retention Manager

We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet & Internode,The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity As the Group Telesales Retention Manager, you will play a key in the development and implementation of the Vodafone, TPG and iiNet Group's Retention strategy. The role is responsible for building a high-performance team culture and supporting operational teams across multiple locations to achieve our goals. The role works across all consumer segments, and in close collaboration with other channel owners, products, brand, customer lifecycle management, finance and other customer operations teams to deliver a superior customer experience and maximise profitable growth.

Responsibilities You will monitor and drive the performance of our retention teams on Churn and value Channel mix, customer Transactional Net Promoter Scores (TNPS). By tracking and optimising these metrics, you will play a pivotal role in propelling our business forward.This is a leadership role responsible for developing and implementing plans aligned to the functional strategy as set by your manager across TPG Group's Customer Retention. This will include aligning strategic direction for the areas of expertise you are responsible for with the functional strategy.You will lead the design, implementation, monitoring and improvement of the delivery and performance of systems, processes, and services within your remit, to continuously improve organisational results.You will be responsible for identifying and leading improvement opportunities within the team, as well as ensuring appropriate controls are in place to manage risks, including the protection of TPG groups systems and information.Knowledge and experience A tertiary degree in sales, marketing or business management or equivalent would be desirable.Demonstrable sales leadership skills & experience managing large teams in diverse locations.Significant commercial experience, including management experience.Considerable experience in sales and/or retention.Experience managing within fast-changing and complex industries.Benefits and perks Flexible hybrid way of working (from home and office)'Stay Connected Mobile' - Access to a free mobile plan'Stay Connected NBN' - Access to a free NBN 100 plan'Your Leave' - an additional 4 days of leave to be used whenever you like - every yearAccess to TPG Learning Hub platform and internal development opportunitiesAccess to Corporate Partner DiscountsBolder and better together! Don't meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference! We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us. We are a 2023CircleBackInitiative Employer - we commit to respond to every applicant.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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