Online Account Support Associate

Job Description:

Comcast is seeking a dedicated and passionate Online Account Support Associate to join our team in Brisbane, Queensland. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer support or a related field.

Responsibilities:- Provide online account support to customers through various channels such as chat, email, and social media- Assist customers with billing inquiries, technical issues, and account maintenance- Troubleshoot and resolve customer problems in a timely and efficient manner- Build and maintain strong customer relationships through excellent communication and problem-solving skills- Collaborate with other team members to ensure a seamless support experience for customers- Meet and exceed performance targets for customer satisfaction and resolution times

Requirements:- 4 years of experience in customer support or a related field- Strong communication skills and the ability to work well in a team environment- Excellent problem-solving skills and attention to detail- Ability to work under pressure and handle multiple tasks simultaneously- Proficiency in using online support tools and customer relationship management systems- A passion for helping customers and providing exceptional service

Personality Traits:- Dedicated: Willing to go the extra mile to ensure customer satisfaction- Passionate: Excited about providing excellent support and solving customer problems

Soft Skills:- Teamwork: Ability to work effectively with others to achieve common goals- Persuasion: Ability to influence and persuade customers to find solutions to their problems

Benefits:- Gym membership- Paid sick leave- Paid overtime

Working Environment:At Comcast, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is dedicated to providing the best possible support to our customers while fostering a culture of growth and innovation.

Equal Opportunity Statement:Comcast is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We encourage applications from candidates of all backgrounds and experiences.

Deadline to apply: May 4, 2024

If you meet the requirements and are looking to join a dynamic team in the exciting world of online account support, we encourage you to apply for the Online Account Support Associate position at Comcast in Brisbane, Queensland, AU.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.