Administration Officer - Customer Service

Administration Officer - Customer Service Job posted: 12/04/2024

Job type: Part time

Salary: Salary not specified

Occupation: Administration/Secretarial

Reference: 65769

The main focus of the Administration Customer Officer is to co-ordinate patient flow throughout the Specialist Consulting Clinics and to provide high quality customer service, including sensitivity when dealing with clientsIt is the responsibility of the Administration Customer Officer to provide administrative and clerical services in order to ensure effective & efficient administration operationsThe Administration Customer Officer reports to the Outpatient Services Manager and is responsible for undertaking clerical functions within the Specialist Consulting ClinicsAbout Monash Health Monash Health is the largest public health service in Victoria, We are proud to provide health care to one quarter of Melbourne's population, across the entire lifespan from newborn and children, to adults, the elderly, their families and carers. More than 18,000 employees work at over 40 care locations across south east Melbourne, including Monash Medical Centre, Monash Children's Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre and an extensive network of rehabilitation, aged care, community health and mental health facilities.

About You: Excellent Customer Service skills, with a focus on being receptive to patient needsExperience working within a Customer Service EnvironmentDisplay a commitment to ongoing professional developmentDemonstrated ability to develop and meet operational objectivesDemonstrated ability to work in a dynamic, constantly changing environment and manage competing demandsPrevious experience with iPM (Patient Management System) is essentialPrevious experience working in a Specialist Consulting Clinic is essentialWhat We Offer: access to Monash Health in-house learning portals to further expand your acute clinical skills & knowledge basementorship & career guidancesupport to attend relevant forums & conferencesa supportive learning environment, should you wish to undertakeIn addition, you will have access to benefits including salary packaging to increase your take-home pay, access to onsite staff car parking and gym, uniform and the Employee Assistance Program (EAP).

How to Apply Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Applications will only be accepted via the Monash Health online Mercury System only. Email applications will not be considered. Existing Monash Health Employees should apply using your Monash Health employee account. For any queries regarding employee accounts contact Recruitment Services by email - ****** . Offers of employment can only be made once all required probity checks have been completed. These include:

reference checks;a clear Police Check conducted within the last three months;a current Victorian Employee Working with Children's Check (or proof of payment for same);and proof of immunisation.A request to conduct probity checks does not guarantee that an offer of employment will be made.

As part of our selection process, you may be invited by email to participate in an on-camera video interview.

Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status. The current orders require evidence of three doses for COVID-19.

All applicants to positions with Monash Health will need to upload acceptable evidence of full vaccination against COVID-19 and Influenza as part of their application. Acceptable evidence is a copy of your Immunisation History Statement which can be accessed via myGov. 

Offers of employment will only be made to candidates who can provide evidence that they meet full vaccination status.

143 jobs are currently listed for Monash Health

Job type:Job classification:Not provided

Contact:#J-18808-Ljbffr