Online Client Support Manager

Telstra Corporation Limited, a leading telecommunications company located in Melbourne, Victoria, AU, is seeking a part-time Online Client Support Manager to join their team. In this mid-to-senior level position, the successful candidate will be responsible for managing online client support services and ensuring the highest level of customer satisfaction.

Responsibilities:- Develop and implement online client support strategies to enhance customer experience and drive customer retention- Manage a team of online client support specialists, providing training, guidance, and support as needed- Analyze customer feedback and data to identify trends and areas for improvement- Collaborate with cross-functional teams to implement changes and enhancements to the online client support platform- Monitor key performance indicators and metrics to ensure goals are being met and make necessary adjustments- Handle escalated customer issues and provide resolution in a timely and professional manner- Stay current on industry trends and best practices to continually improve online client support services

Requirements:- Bachelor's degree in Business Administration or related field- 7+ years of experience in customer service or online client support- Independent and confident with a strong ability to lead a team- Excellent critical thinking and problem-solving skills- Outstanding communication and interpersonal abilities- Proficient in Microsoft Office and other relevant software- Knowledge of online support platforms and tools- Ability to work well under pressure and prioritize tasks effectively

Benefits:- Retirement plan- Relocation allowance- Company transportation

Working Environment:Telstra Corporation Limited is committed to environmental responsibility and sustainable practices. The company strives to create a positive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to Apply:April 24, 2024

Equal Opportunity Statement:Telstra Corporation Limited is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.