Online Customer Support Manager

Online Customer Support Manager Job Description

Company: Liberty Mutual Insurance GroupLocation: Adelaide, South Australia, AUJob Type: Part-timeSeniority: Mid-to-Senior LevelYears of Experience: 6

Job Summary:We are seeking an experienced Online Customer Support Manager to join our team at Liberty Mutual Insurance Group. The ideal candidate will be responsible for overseeing our online customer support operations, ensuring a high level of customer satisfaction and resolving any issues promptly. This role requires a resourceful and resilient individual with strong communication skills and a customer-centric mindset.

Responsibilities:- Manage and supervise the online customer support team, ensuring high performance and efficiency- Develop and implement strategies to improve customer satisfaction and retention rates- Monitor customer inquiries and complaints, responding in a timely and professional manner- Collaborate with other departments to address customer issues and improve overall customer experience- Analyze customer support data and provide reports to management on key performance metrics- Stay up-to-date on industry trends and best practices in online customer support

Requirements:- Bachelor's degree in Business Administration or a related field- Proven experience in online customer support management, with at least 6 years of experience- Strong leadership and interpersonal skills- Excellent presentation and communication skills- Creative problem-solving abilities- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Proficiency in customer support software and tools

Personality Traits:- Resourceful- Resilient

Soft Skills:- Presentation- Creativity

Benefits:- Gym membership- Remote work flexibility- Paid Time Off (PTO)

Working Environment:Join a team that leads the industry through cutting-edge ideas and solutions, providing a dynamic and innovative work environment.

Deadline to Apply: April 24, 2024

Equal Opportunity Statement:Liberty Mutual Insurance Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.