Online Contact Center Manager

Job Description:

As an Online Contact Center Manager at Appen, you will be responsible for overseeing the day-to-day operations of our online contact center, ensuring a high level of customer service and support to our clients. You will be managing a team of online customer service representatives, monitoring their performance, and providing training and guidance as needed.

Responsibilities:- Manage the online contact center team, including hiring, training, and performance evaluations- Develop and implement customer service policies and procedures- Monitor team performance and provide feedback and coaching- Ensure that customer inquiries and issues are resolved in a timely and professional manner- Analyze data and reports to identify trends and areas for improvement- Work closely with other departments to ensure a seamless customer experience- Stay up-to-date on industry trends and best practices in online customer service- Handle escalated customer complaints and issues

Requirements:- Bachelor's degree in Business, Communications, or a related field- Minimum of 5 years of experience in online customer service or contact center management- Strong communication and interpersonal skills- Ability to work independently and as part of a team- Energetic personality with a positive attitude- Strong analytical skills and attention to detail

Benefits:- Retirement plan- Travel and spending expenses- Life insurance

Working Environment:At Appen, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a positive and supportive environment where all employees can thrive and succeed.

Equal Opportunity Statement:Appen is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.