Customer Support Manager - Remote Work

Job Description:

Cigna is seeking a highly skilled and experienced Customer Support Manager to join our team on a part-time remote basis in Melbourne, Victoria, AU. As a Mid-to-Senior Level professional with at least 8 years of experience, you will be responsible for leading a team of customer support representatives and ensuring the highest level of customer satisfaction.

Responsibilities:- Develop and implement customer support strategies to meet business objectives and drive customer loyalty- Lead, motivate, and mentor a team of customer support representatives to deliver excellent service- Monitor and analyze customer support metrics to identify trends and areas for improvement- Handle escalated customer issues and complaints in a timely and professional manner- Collaborate with cross-functional teams to ensure a seamless customer experience- Develop and maintain customer support policies and procedures- Conduct regular training sessions to enhance the skills and knowledge of the customer support team- Utilize customer feedback to drive continuous improvement in processes and service delivery

Requirements:- Bachelor's degree in Business Administration or related field- Proven experience as a Customer Support Manager or similar role- Excellent communication and interpersonal skills- Strong problem-solving and decision-making abilities- Strategic planning and organizational skills- Driven and motivated personality traits- Experience working in a remote setting- Ability to work independently and autonomously

Benefits:- Retirement plan- Employee discounts- Medical coverage

Working Environment:At Cigna, we value autonomy and independence, trusting our employees to excel in their roles. As a remote Customer Support Manager, you will have the flexibility to work from the comfort of your own home while still contributing to the success of the team.

Deadline to Apply: April 26, 2024

Equal Opportunity Statement:Cigna is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these protected statuses.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.