Customer Support Area Manager

Our Customer Support teams make a difference every day - through their business acumen and communication skills in working with the BMW Dealer network. This in an environment that sets no limits to personal development and rewards dedication with appreciation and generous benefits. Our Customer Support (Aftersales) team is looking for an Area Manager. What awaits you? You will be responsible for assessing business potential, developing business plans and strategy for respective dealerships. You will be responsible for monitoring quantitative and qualitative results through KPI performance steering and reporting. You will be responsible for initiating improvement measures across Customer Support activities and monitor successful implementation. You will drive dealer activities to generate additional sales opportunities for Parts, Accessories and Lifestyle and increased customer satisfaction. Qualifications & Experience University qualification in Business or equivalent experience necessary. Extensive knowledge of business operations at dealer management level. Strong verbal and written communication skills with exceptional attention to detail, high level of personal presentation with a strong work ethic. Demonstrated supervisory or management experience in a similar role. Proven relationship management experience with strong business and commercial acumen. Proficient in using Microsoft Office. What do we offer? Attractive remuneration Flexible Work policy and practices Health & Wellbeing initiatives Lifelong learning & career development BMW & Mini promotions and product offers Annual spend on BMW & MINI merchandise Free onsite parking Onsite café Subsidised onsite gym, dry cleaning and car wash facilities A dynamic, inclusive and sustainable working environment BMW Group is an equal opportunities employer and takes great pride in fostering and promoting diversity in every aspect of our work life and culture. We highly regard the skills, knowledge, experience, ideas, perspective and energy our diverse workforce brings into the company. Employment at BMW Group Australia is conditional upon pre-employment checks undertaken by the candidate on request and clearances received. This includes qualifications and employment checks, relevant background checks and may include police check(s) and credit check(s). By submitting an application for a role at BMW Group Australia the candidate confirms: They have valid rights to work in Australia They agree to undertake integrity checks upon request should their candidacy progress to an offer of employment. #J-18808-Ljbffr