Corporate Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.As a Travel Consultant, you'll join our highly skilled team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Consultant, and you can find us in almost every other department at Egencia! We're excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application. (Egencia, Ovation, and Neo Technology Group are a part of American Express Global Business Travel.)What You'll Do on a Typical Day Advise and arrange travel for corporate business customers (both individuals and groups) Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, and Amadeus. Training may be provided Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We're Looking For Passion for excellence in client service, including proactive anticipation of needs Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Customer service experience neededResolving customer issues quickly and independently / with supplier Teamwork and openness to feedback Open to using new technologyAbility to work with different channels (email/chat/phone) according to business need. Exceptional service is delivered by engaging with our customers through their preferred method of communication and at times that work for them, so shift work that includes evenings, overnight and weekends is possible.LocationAustralia - VirtualThe #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.Wellbeing resources to support mental and emotional health for you and your immediate family.And much more!This role is for Egencia LLC ("Egencia" or the "Company"), a member of the American Express Global Business Travel family of companies.All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult .What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!